[Resolved]  BSNL — Extra balance deduction

Address:

Jaipur, Rajasthan

Dear Sir/ Ma'm,

I am a BSNL Prepaid user from Rajasthan with mobile no. [protected], i have been facing problem of extra balance deduction i.e. 50 Paise/minute instead of 1 paisa /3secs( 20 paise/ min) as my dialled number([protected]) is under Friends & Family Plan, from last few days,

The problem is like this, i have two numbers(of rajasthan) registered under Friends and Family plan , whose cost as said by Bsnl is 1 paisa / 3 seconds( 20 paise / min),but from last few days my balance on this number is deducted as 50 and sometimes 40 paisa, i have complained on BSNL's customer care( with complaint no.F21RJ405644 on 21st June 2011 at around 6 A.M. ), and reminded them several times but they are giving silly excuses,my call is kept 30-40 minutes on waiting and no senior executive is taking my call and my balance at the time of complaint was around 1089 Rs. and now due to this excess deduction it has reduced to 980.22 Rs.(today, 24th june 2011 at 2 P.M.) as its a family number and i call it several times.
Now my request is that
1. This problem should be solved on urgent basis.
2. My extra deducted balance should be refunded as soon as possible.


With hope of corrective action soon, thanking you in anticipation !!

Regards,
Dr.Nishant Jain
Mobile No. [protected]
Jaipur ( Raj)
E-MAIL:- dr.[protected]@yahoo.co.in