BSNL — Value Added Services & Poor Custoremer C

Address:

Jharsuguda, Odisha

Dear Sir,
1. I have been a subscriber to BSNL Post Paid for last 7-8 years. I have had immaculate payments and only got average service from you to date.
2. For last 3 months I am contacting your Customer Care at 1503, for changing over to 3G, which I am not getting any help, and advised to contact local BSNL office.
3. With requisite application duly filled up, I had also submitted my application at Jharsuguda office (PIN: 768201), with request for, mobile TV as well, I was told they do not have present stock of 3G SIM and cannot help.
4. Subsequently, I found that the call forwarding from my no.[protected] to my official Blackberry no. [protected] has been stopped (which was active and working for last 1 year or so). On inquiry to Customer Care, I was numerously advised to try again, but that did not work.
5. When I asked to lodge an official complaint, I got a reply that call forwarding to other service providers other than BSNL is denied.
6. In this circumstances, I am confused to what do next.
7. I finally decided to change with MNP from BSNL to Reliance as BSNL refused to address to my inconvenience.
8. I had intentions and also applied for to buy BSNL 3G Post Paid with mobile TV and additional value added benefits along with basic call forwarding services which BSNL refused.
9. This is put up for our kind considerations, and a review for what finally you message “ a silent friend comes into help .........late” is an absurd statement.
10. Please do provide service as promised obligatory and not as a favour, and please abstain your Customer Care Personnel from abrupt cancellation of calls, and advise them to be aware of all recent BSNL policies. I NL in this regard wherein, it would be proved that your Customer Care personnel have misbehaved and cancelled calls abruptly.
Thanks & Regards
Debasis Misra
+[protected]