BSNL — 3G data card service

Address:

East Godavari, Andhra Pradesh

Hi,

I took a data card connection from BSNL (3G data card model Teracom LW272 usb data card) with plan of Rs. 440/- PM (1 GB). BSNL rep has advised that Data Speed is very good speed as "3.6MBPS", while connecting the same in the internet it shows "Max Received Speed 19KBps" at my home which is centre of the town and speed at Office shows 359kpbs. I have given the written complaint to BSNL customer care, but they were not taken any action as yet. Also one of the officer has advised us prior to take a connection customer needs to check signal is there or not. U/s they are doing the business with false statement.

Is there any solution for this.

Regards
Chandra