[Resolved]  BSNL Kalyan — telephone no. 2523751

BSNL Landline — Previously owned number

To Whomsoever Concerned,

We have recieved BSNL phone line which seems to be have owned by AQUA GUARD customer service. Its been a torture answering over 25 calls per day for this previously owned number. I have submitted my problem to BSNL complaint cell. However, no action has been taken care so far.

If there is no way to stop the aqua guard calls, could BSNL atleast issue us aged senior citizens a new landline number?

Problem Telephone number:[protected]

Please help.

N.Ramaseshan

pl...my bil
23452561

MY TELEPHONE NO.[protected] WAS NOT WORKING FROM 297/ 05/ 2010 TO 14 /06/ 2010 DUE TO

CABLE FAULT . COMPLAINT WAS GIVEN THROUGH 198 BUT NOTHING WAS DONE

AND CALL CENTRE WAS CALLED NO BODY WAS RESPONDING FOR 10 MINUTES THEN

I PERSONALY MET TO AUTHORITY OFFICER WHO HAS DONE THE WORK STILL EXCHANGE HAS SOME

PROBLEM WHICH CAN BE SOLVED BY HIGHLY TECHNICAL PEOPLE ONLY.

I REQUEST YOU TO WAVE OF MY RENT DURING THE DEFAULT PERIOD.

PATIL

MY TELEPHONE NO.[protected] WAS NOT WORKING FROM 297/ 05/ 2010 TO 14 /06/ 2010 DUE TO

CABLE FAULT . COMPLAINT WAS GIVEN THROUGH 198 BUT NOTHING WAS DONE

AND CALL CENTRE WAS CALLED NO BODY WAS RESPONDING FOR 10 MINUTES THEN

I PERSONALY MET TO AUTHORITY OFFICER WHO HAS DONE THE WORK STILL EXCHANGE HAS SOME

PROBLEM WHICH CAN BE SOLVED BY HIGHLY TECHNICAL PEOPLE ONLY.

I REQUEST YOU TO WAVE OF MY RENT DURING THE DEFAULT PERIOD.

With no proper or absoulte no help from the staff at the Kalyan Telephone exchange I am really confused & disturbed, how can an organisation employ such ridiculous staff at a Government owned organisation, they have no sense of billing, they have no reply to your queries, they have no timing of their job and most of all they are not qualified to hold such positions wherein they are not able to give the customer service.


PATIL


BCC: pqmd [protected]@bsnl.co.in
CC: pq [protected]@bsnl.co.in

To,
General manager,
Bsnl, kalyan telecom (Maharashtra)
10 july 2010
from,
john Philip dsilva
holi, vasai(w)-401201 thane
Ph no-2320931
Mobile no-[protected]
Account no-[protected]
Customer id-[protected]
My landline phone is still dead inspite of complaining to every manager of bsnl for 1 month inspite of complaining to the 198 toll free number no one has bothered to even come and check.not a surprise I expected this kind of service from bsnl.but I will write this complain on every blog on the grahak manch website .
As I told my father has been operated for heart pacemaker and he cannot use mobile phones.so when he is sick landline is the only means to contact me.if there is medical emergency and he cannot contact me I will hold bsnl responsible for this.

Respected sir,
I john Philip dsilva want to lounge a complaint with you since my land line telephone for bsnl landline is gone dead for last 28 days . The complaint is already registered on the call centre as well as the 198 number for almost 28 days now .After registering the complaint on 198 number also no one comes from bsnl to help it is not only this time but every time I register a complaint on 198 number no one from bsnl is bothered ro even check . but if you give 50 rs to lineman the work is done within a minute. previously there were a few of my neighbours also had their phone dead like me for 28 days but now their phone is working. Because they had complaint to the general manager of bsnl through internet. But my phone is still not working. I am a retired government employee and my age is 75 now and also I have been operated for heart surgery (pace setter)for 10 years now. So my doctor has told me not to use the mobile phone. I can only use the land line phone as per doctors instructions. But bsnl phone is always dead in my house my son goes to work for night shifts god forbid if I get an medical emergency in night time I have no means to contact the doctor in the night. I also give good business to bsnl since my bill is always more than 900 rs per month. And I have always pay my bills on time so I don’t understand why when my phone line goes dead it is not repaired on time. The workers or line men from bsnl come and tell me that it is a technical fault from the exchange and go away and never come back. I am a senior citizen of india who has retired from mazgoan dock ltd company that was also a central government company but I never worked in this manner I always did my work sincerely.
I don’t understand what is wrong with all the government companies that is why all the private companies are taking advantage of it and there will be one day when all the government companies like air india, bsnl will close down. So this Is high time to take action and tell your workers to be on their toes or else they will be left with no job on day. I think since my phone is not working for almost a month now I should also not be charged for my monthly bill. I will also forward this complaint to grahak manch (consumer forum)from my side to get a immediate reply.
Hope so bsnl will help atleast this time.

TO,
GENERAL MANAGER
BSNL, KALYAN
MY TELEPHONE NO 2607831 IS DEAD FROM[protected]. NOW MORE THAN 1 1/2 MONTHS LATER WE HAVE NOT RECEIVED ANY PROPER RESPONSE FROM TELEPHONE OFFICE. WE HAVE LODGED THE COMPLAIN MANY TIMES ON AUTOMATIC PHONE BOOKINGS AS WELL AS GOING PERSONALLY TO BSNL OFFICE. BUT WE HAVE NOT RECEIVED ANY REPLY. WE ARE WORKING PEOPLE AND CANNOT STAY HOME ALL THE TIME WAITING FOR THE TECHNICIAN. THIS WAS INFORMED WHEN WE PERSONALLY COMPLAINED AT BSNL OFFICE. YOUR CALL CENTRE NEVER RESPONDS. WE ARE FEED UP WITH THIS CARELESS ATTITUDE. THIS LETTER BY EMAIL IS THE LAST OPTION WE ARE TRYING.
FOR GIVING YOUR RESPONSE, PLEASE EMAIL TO ravi.[protected]@gmail.com
RAVINDRA HATEKAR

I'm agree with your complaints, problems .Because me also facing such a problems always.My net connection is always disconnected.one of Mr.yeol comes to rectify, But after a week the same problem.Now I'm thinking to contact CONSUMER FORUM.I have paid all the rent and charges in advance for ONE YEAR.
[protected]@yahoo.co.in
saiyed jafar

Kalwa Mahim
Rewal jil palgar
Abijit vartak
Landlin new nambar [protected]
Nambar bukig not caneshan pls instal.

Kalwa, mahim
Rewal jila-palghar
May new landlin nambar bukig not istol pls canshan may nambar [protected]

My Telephone Maharashtra Achhad Exchange[protected] stop
working from 1st April 2015 upto now (29th June) I have
given 2 complain written letters, contact personally to Head at Talasari
exchange, complain to Kalyan tel. also I received complain no. through SMS but
the no. given is wrong, Still I am paying my bill on line regularly up to now,
I was completely helpless, if I call Achhad/ Talasari exchange head they don’t receive call
also.

My land line no[protected] is not working since March 2015. Accordingly, complaint was lodged having no [protected]. The phone is still not working. Mr. Karwal the name mentioned in the sms received to me from bsnl was also contacted several times.It was told that the work of cable is going on as land line phones of Mahavir shopping centre and surrounding are affected.Till date the phone is not working. However, I was sent a bill for 4 months for the telephone which I not used. Today is the last day for payment. It is therefore requested that the bill may be cancelled and not to issue another till the phone gets working.

DEAR SIR,
COMPLAIN IS:---
NEW CONNECTION APPLIED ONLINE 3 MONTHS BACK FROM NOW.
SOMEBODY CONTACTED 1 MONTH BACK FROM NOW.

WORK ORDER RELEASE ON 1-3-16
DN ID [protected]
TEL. NO.[protected]

STATUES :--says wires & telephone instrument not available.