[Resolved]  BSNL — EVDO Service - Worst Customer Care

Address:

South 24 Parganas, West Bengal

Dear Sir,
I am an EVDO Broad Band User from June 2010. It was working fine (though very slow as compared to claimed 2.4 MBPS speed). I moved to Chennai in 19/01/2010. BSNL was giving huge advertisements about all India roaming and free usage of EVDOs in all cities. But my EVDO stopped working in Chennai. It was not connecting and a message was given " the remote computer did not respond" and the singal was becoming a "X". I contactced BSNL World Kasba (from where I purchased the EVDO) for rectifying the same. They gave me mobile no of an technician named Shyamal Pandit, he was not able to rectify the same. Then he said that it would not in Chennai. But the same problem happened in Lucknow where I moved now. Then I contacted again Shyamal, he said that I need to contact him personally (BSNL World Bhowanipore) with my laptop. I visited the same on 15/02/2010 in Kolkata. The device again start working in Kolkata. BSNL World Bhowanipore said I have to Write a compliant to AGM Sales, HQ, BSNL Kolkata for the same. I send it along with xerox of last bill paid (Jan 2011 for the month of Dec 2010). Today they called me and said that technology has chnaged so I need to insert one RU IM card in my device to activate 1X technology which will work in Lucknow. For that I have to visit Kolkata again to collect this card personally. Now I contacted BSNL Kasba for termination of the connection, still they are saying I have to visit nearest BSNL office (BSNL Office Mandavilla Garden, 82 Ballygunje Place, Kolkata 700019) for the same. Also they are saying I have to pay all bills till the date of termination of the service though I am not able to use the same for last two months and onwards. My EVDO No is [protected]. I will come to Kolkata on October, so they are saying I have to pay bills Rs 717/- per month for next 8 months though I am not using the service at all (I am not able to use the service for technology change,without my fault). Kindly do the needful for terminating the service.

My EVDO No is [protected].

Thanks & Regards,
Amit Roy