[Resolved]  BSNL Land line(Plan-600) — Faulty/careless billing

Sir,
The land phone No:[protected] ( Consumer No:3356748)in the name of my father (AK Chindapoduval, an aged and illiterate man) is under plan-600 and paid up to 31/05/2009 on 16/06/08, with 30 free calls /month.
But in Bill No:86282703 Dt . 05/04/2009, They have added a fixed monthly charge of Rs.220/- !! Since I came at my home, this mistake was noticed, other wise that old man will be cheated.
On this very day I tried to call 1661, [protected] from 12.00 noon to 12.45.p.m..Wonderfully, it was engaged!Also I contacted [protected], [protected] and [protected] and I could not get a clear cut information, all that they did was re-directing me by providing another number!
The most wonderful thing was, I called [protected] for 28 times at first..eventhough ringing sound, noboby attended my call!
It is in this pathetic condition, I spend my valuable time and sending this complaint, waiting for an early necessary action, in all means.