[Resolved]  BSNL Landline — Ph line shift to new address

Address:

Coimbatore, Tamil Nadu

Dear Sir,

My Telephone no is[protected]Coimbatore-Ganapathy)
Last week I have shifted to a new house which is just 1.5 kms away from my old residence & naturally both come under same BSNL exchange (Ganapathy exchange, Sathy Road, Coimbatore).

I submitted the "Shifting-Request" related filled up form on 3rd July & I was said, it would be done almost in no time, since the new house is very close to the old one.

Its now already one week past & nobody contacted me from BSNL. I tried to call so many times to the local exchange customer care no - 253 3533. Most of the time nobody takes the call & phone keeps ringing. Once I was lucky, one lady took the call & asked me to call JTO Mr Ganeshan. She gave me JTO's no - [protected].

I called JTO & he told me he is on leave & won't be available before next week, so I should call AE in the exchange ( I guess Assistant Engineer) at the no- [protected].

Since then I have been trying to call AE continuously for 2 days, his ph keeps ringing & he doesn't take the call. But I am sure he sometime accepts the call selectively, because sometime I found even his ph is engaged, & almost next moment when I call, the ph keeps ringing. I enquired through other source to make it sure, he is anyway present in office. Customer care lady herself told me, "You call AE, he is in his room now". Still AE's phone keeps ringing.

Believe me, it has increased my frustration level to that extent, I almost decided I will just wait for 1 or 2 days more, if still nothing turns up, I will disconnect BSNL landline, broadband everything & will take some other connection. My experience says, private service provider serves better, even if they take more money, they atleast will not harass the customer thinking "It's a public sector organisation, so why should I bother..let the phone rings, my job is secured at the end of the day". Isn't it ? After disconnecting I will try to highlight the issue to all other associates in my office, where people who have existing connection from BSNL or are planning to take BSNL line will think twice.


Thanks,
Debasish