[Resolved]  BSNL — LANDLINE DISCONNECTED

Address:

Gujarat

Sir,

would like to draw kind attention in public interest that our landline[protected] is not operative since 1st july and was disconnected even before the last date for bill payment.

we had the internet connection which we opted to disconnect and paid the needed amount of Rs 250/- as guided at the vasna telephone exchange on the 2nd july evening. we were getting messages contact the accounts officer. the telephone nos indicated on an earlier bill on the accounts officer number are no more operative. neither do the complaint lines ending 198 operative. neither the 1500 complain line is accessible, was accessible once where one Shri Dashratbhai noted our complain and also gave a complain registration number but is not accessible anymore for the past 25 days thereafter. the bills do no more print the contact numbers for contact in case of complain or for contact and we were told this printing of numbers has been discontinued in the public interest since people disturb the BSNL staff late evenings and at night to and therefore this is the best solution in a country where the Prime Minister talks of inclusive govt, and where Shri Narendra Modi rightly talks of creating a mini-japan in gujarat.

we are now told on the automation mode that the telephone has been temporarily put out of service, for the past 3 weeks. have loaded numbers from the internet and officials pass the buck asking to contact some other number or falsely note the complain and cleverly do not ask for the number we have telephoned from, at times ask but never get back humanly giving any assurance that the complain is being attended, or what has gone wrong and when it will possibly be rectified.

the Accounts dept/vasna says that three lines in the whole of india of which one is our line has a technical snag and the pune office has been informed but they are not able to rectify for the past four weeks or so. sounds very strange in a high-tech india going the nuclear way.

the long and short of it is our telephone line[protected] is not operative since 1st july inspite of paying the bill immediately on notice, and we are running pillar to post not knowing who exactly to contact, while the accounts office says they have given the clearance for the line and the pune office is working on the problem for the past 3 weeks, such a high-tech problem. may be we have to call experts from america/russia/germany. do no know, whether a common man's telephone line cannot be restarted in bharat/india by bharat sanchar nigam a public services company. while Kapil Sibal/ARaja boast of having acquired teledensity in India. ofcourse 1-3 lines not working is not a great complain indeed while the government is busy handling scams or covering scams and arresting Anna Hazare or Baba Ramdev lest they uprise the general public in disfavour of the incumbant govt.

what would happen if Sonia Gandhi's/Madam's line is not operative. would BSNL have the same approach. may be this would be solved in 30 minutes which too may be a lot of time in that case. why attend a common man promptly! may at most lose one vote which does not matter, and slowly a lot of votes while the Presidential election could have been a success for the moment. hope somebody is listening and does not make lite of this little complain by a little man in vejalpur, gujarat.

with regards and thanks in anticipation, hoping the consumer forum too would not neglect taking this as one more complain in such a vast country with 120 cr people - hope to get a suitable prompt acknowledgment if one deserves. do not if someone could get me some token compensation for all this lack of inefficiency for undelivered services while the bill was paid promptly the next day itself. Are BSNL consumers voters too or only the BPL line people while the MPs/MLAs/Ministers can affortd to talk of inclusive growth staying in large bungalows with all the paraphernalia dishing out verbal promises or participating in tv debates.

thank God have this forum to vent out my thought processes - may be for a simple telephone line inoperative in vejalpur, where Mahatma Gandhi is supposed to have conducted a women's march for water i suppose. ofcourse, i could be a person of no significance here! i hope one could feel proud always in this country!!!

all thanks again in earnest anticipation and acknowledgment of my public grievance,


k sharada shantaram,[protected]
[protected]@yahoo.co.uk