BSNL Landline — Discounts as Promised are Not being paid

Address:

Tamil Nadu

Hi, I have a land line phone at Ooty bearing number:[protected]. I have been paying my telephone bill through BSNL online portal, where it clearly states that 1% discount will be passed over to consumers, who use the ONLINE payment option. My enquiry and complaints on this subject in their own customer care portal has gone into the deaf ears. Will some one, clarify, whys such promises are made, when you cannot track the ONLINE payments. Will I ever get this discount. BSNL could you at least now, wake up to fast changing trends of technology and automate your process, by passing the said discount at the ime of online payment? If you need to reach me, write to: venky.[protected]@yahoo.co.in.