[Resolved]  BSNL Landline phone — NOT PROVIDING FACILITY & IRRESPONSIBLE BEHAVIOUR

Reference:
1. Landline connection[protected]
2. My complaint on BSNL site under Grievances (Docket No.:MHR/CO/2009/1021)

Sir,
I regret to inform you about the callous, irresponsible & indifferent behaviour of BSNL main exchange staff in general & Shri D. S. SAWATKAR (Chief Account Officer) in particular. I bring to your kind notice the following facts:

1. I approached inward clerk BSNL Exchange on 08/04/09 for submitting application to avail facility of getting hard copy of itemized bill for long distance calls (STD calls) but the clerk refused to accept the application & said that such facility can not be provided & hence returned the application without putting any remarks even though I insisted for it.

2. On 15-04-09 I again tried to submit the application but received same response from inward clerk so i met D.G.M & then only the application was received by inward clerk of G.M.

3. Then I met Chief A.O. Shri D. S. SAWATKAR & requested him to do the needful in this regard.I also brought to his notice circular no 15/2008 from TRAI dated 24/01/08 in this regard. He responded in most irresponsible & arrogant manner & told that he can not do so for a single customer like me & I will have to collect the hard copy of itemized bill from exchange every month by visitng there.

4. When I insisted that it is mandatory to supply copy of itemized bill, Shri SAWATKAR told me that I can do whatever I want & expressed his unwillingness & refused to supply STD bill details with bill.

5. Sir, it is matter of great concerns that when Govt. of India & telecom ministry is trying to attract customers by providing best services & issuing orders too for this, officers like Chief A.O Shri D. S. SAWATKAR behave in such irresponsible manner & show utter disrespect for legal & logical demand of customer.

Please do the needful in this regard & oblige.

Thanking You


DEVENDRA BHANDRI
BHANDARI BHAWAN
RAMDAS PETH
AKOLA (M.S.)-444001
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