[Resolved]  BSNL — MY PLAN CHANGED AUTOMATICALLY

Address:

Lucknow, Uttar Pradesh

DEAR SIR,
MY MOBILE NUMBER IS [protected]

I HAVE A TARIFF PLAN OF 20 PAISE/MINUTE TO ALL BSNL NUMBERS IN INDIA. BUT SUDDENLY IT HAS BEEN CHANGED TO 49 PAISE/MINUTE PLAN. AND THE RIDICULOUS FACT IS THAT MY PLAN IS NOT CHANGING TO ANY OTHER PLAN ANY MORE. I HAVE TRIED TO CHANGE THE PLAN BY APPROPRIATE STV BUT THE PLAN IS NOT CHANGING.

I HAVE CONTACTED CUSTOMER CARE NOT LESS THAN 10 TIMES. BUT THEIR ANSWERS WERE ALSO RIDICULOUS. SOMETIMES THEY SAY YOUR PLAN HAVE BEEN CHANGED AND IT CAN'T BE CHANGED TO ANY OTHER PLAN FOR 1 YEAR. AND SOME TIME THEY SAY SYSTEM PROBLEM, WE CAN'T SAY ANYTHING NOW ,CALL US AFTER 4 HOURS .

I AM FEELING VERY UPSET WITH THIS.PLEASE HELP ME. I JUST WANT MY PLAN CHANGED.

THANK YOU.