BSNL mob. — Cut The Balance Illegally

Address:

Saharanpur, Uttar Pradesh

Date 23.02.12
Sub. – Complain for deducting bal. illegally.
Ref. 1. Mob. No. [protected]
2.No. From which Bal. is deducted[protected] On 21.02.12 at 9:15 pm
3. Complain No. –B21UP1825995 On 21.02.12 at 10:05
Sir
I want to bring my problem in your kind notice for a necessary action.
1. I fond an SMS at 9:15 pm on 21.02.12 from[protected]
Thank you for subscribing Chalisa pack. Will be charged Rs
10.00/30 days .
2. I call 1503 immediately my Complain No. - B21UP1825995
3. My problem is that----
a. When neither I call a no nor I receive any no there is not a
reason to subscribe any pack.
b. When we call Costumer Care , Different Person give us
different information, they also misbehave us, they cut
our call during conversation at 11:00 am Sarika Jiand Kavita
Ji cut my call during conversation .Disciplinary should be taken such
Costumer Care Officer who cut the call during conversation.
Officer should provide correct information .One say your
Balance will be refund then other says your complain
Is not made for refunding ,it is only for Deactivation.
4. Now I want ----
a. My balance should be refunded.
b. Disciplinary action must be taken to the Costumer Care Officer who
cut the call during conversation .
c. There should be provision ,No service should be activate unwontedly.
Balance is kept for our call not for Advertising Company.
Thanking a lot
Waiting for your appropriate action
Subscriber
Ashish Kumar Jain
10/404 Chhatta Barumal
Near- Sh. Dig. Jain Kanya Inter College
Saharanpur 247001 U.P.
Mob. [protected]