[Resolved] BSNL mobile service — additional 20% talktime not given as per advt. published in newspapers | |
dear sir, i purchased a topup voucher of bsnl mobile for rs.220/- from karimabad exchange counter(ghoddod road, surat) on last date of the scheme(i.e. 15.02.10).employee at the counter told me to activate the card before 12.00 midnight. after coming home i scratched the card and dialled the number "[protected]" as per instruction written overleaf on the card.at the right side of this number there is another no."[protected]". i trid repeatedly to recharge my phone as per instruction but could not get the amount added in my account balance. then i dialled customer care no.[protected]. at least 4 to5 times. but my complaint was not attended to. then i got a sms from bsnl asking me to give grade to there service. i gave "1" which means "BAD" and sent this sms on 53735 as they asked on dt.15.02.10. then two days later i was told to contact mr. khan on 6th floor of the exchange. i contacted him personally. he activated my card but only rs.200/- was added in my account balance.so i was not given benifit of the scheme as published in the news paper.without any fault on my part. please do the needful and inform me. thanking you. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
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