BSNL — Mobile sim is not activated

Address:

Panchkula, Haryana

Dear Sir,
This is to inform you that I'm very much upset on the activation service of BSNL Prepaid mobile connection having the no. [protected], I've provided address proof and ID proofs as demanded by the dealer (Resident proof and Voters ID copy) The number was deactivated For the same I went to the bsnl office in sector-5 Panchkula . They said me to take duplicate sim of the same No. It will be activated in 2-3 hours and every information or contacts will be safe in this duplicate sim. They take my original sim and issued me a duplicate sim of same no. for Rs. 100/-. I waited for one day but it is not activate. When I again went to their office and asked them they said that this sim is issued to any other person. I enquired them how it is possible. How can you issue the same no. to two persons. It will be harmful and anyone can misuse of it. They again advised me to convert my no. in postpaid connection. They wanted to cheat me again saying that if you want the same mobile no. in your name you have to convert it in postpaid connection by filling another form and purchase it. Otherwise your mobile sim no. is lost. They take my original sim and my duplicate sim is not activated. I have many important contact nos. and information in my sim card which they had taken