BSNL mobiles — RECHARGE THROUGH INTERNET ON BSNL MOBILE.TRANSACTION SUCCESSFUL BUT NO RECHARGER RECEIVED(mob-[protected])!!?”?

Address:

Dhanbad, Jharkhand

I recharged my BSNL prepaid mobile from my pc for Rs 55/- through internet(net banking) on 20.04.2011 from the site http://portal.bsnl.in.The transaction was successful but unfortunately I didn’t receive any recharge on my mobile.
My mobile no [protected].
The transaction id isTXT[protected],Receipt no.- [protected]
I complained many times in bsnl customer care but it is of no use….I didn’t get any solution and they just consoled me by saying that the complaint is under process.Finally I talked with the in charge of the customer care on 25.04.2011.([protected]) But still there is no solution to my problem.
Can any body suggest any solutions?
What can be done if we face such poor customer care service???