BSNL — NON RECEIPT OF 3G SPEED

Address:

Surat, Gujarat

I have called at BSNL Toll free customer care no. 1503 and inquired about the BSNL 3G Plan. I have been informed about the plan of Rs. 101/- in which 300 MB are free for 30 days. I was further informed that if i have also activated 2g GPRS Plan, i will get 300 MB at 3G speed and thereafter i will be shifted to 2G Plan automatically. I was further informed that I just have to take care that i shall recharge 3g plan before 2g to avail first 300 MB as 3g service.

Accordingly, I have done 3G recharge of Rs. 101/- to get 300 MB at 3G speed for 30 days and thereafter 2G recharge of Rs 98/- for 2 GB for 30 days. To my utter surprise, i did not got 3G speed for 3G recharge of Rs. 101/-. I am getting speed of 2G only for the recharge of 101/- of 300 MB.

I again called at BSNL customer care no. 1503 and inquired and now i have been informed that I am not eligible to get 3G speed as i have done 2G recharge also.

I have done both the recharge as told by BSNL customer care officer and i have been denied the 3G speed even for 300 MB in respect of which i m eligible. If after doing recharge of 2g, i will not be eligible for 3g service than BSNL Office has given faulty information to me resulting in loss of Rs. 101/- to me.