[Resolved]  BSNL — SURRENDERING OF PHONE & HARASMENT BY STAFF

Address:

Odisha

From: (Ph:[protected])
Sgt KC Maharana (Rdo/Tech)
415 Air Force Station (DMSS)
Basant Nagar, Delhi Cantt-10

To,
The GMTD (Rural), Cuttack
BSNL, Cuttack Distt, ORISSA

Sub : Surrendering of WLL Phone[protected] & Harassment by BSNL staff

Dear Madam/Sir,

Refer to my earlier e-mail (Complain) dated 29th Aug 2010. Inspite of repeated approaches by my dependant father to surrender a WLL phone is failed due to negligent by staffs of telephone exchange, Banki. Once, the dealing clerk asked my father to give Rs.500/- (towards missing iron pole of antenna). When asked for the money receipt and surrender certificate he refused for the same by telling us cock & bull story. Further SDO could not be contacted because he neither turns up for his obligatory duty regularly or picking up his mobile phone. We are much fed up with the system (staffs of BSNL, Banki). To get a surrender certificate is just like a hell to heaven story for us. Please initiate appropriate action for the corrupt staffs of Banki telephone exchange for harassing the valuable customer and not doing their duty properly.

My dependant father (Ratnakar Maharana) is a consumer of BSNL Banki Sub-division, Distt-Cuttack (WLL Ph No.[protected] since Dec 2006. I, being a defence serving personnel, get a chance to visit home only once/twice a year. My old and allied father has left the hope for getting a surrender certificate from BSNL, Banki. We have already deposited the equipments much before.

It is my painful duty to request you to interfere in the matter and do the needful for which I will be ever grateful to you.
Thanking you sir,
Yours' sincerely,
Sd/-
Kartika Ch. Maharana

Date: 03rd Sep 2010