[Resolved]  BSNL, Orissa Circle, Bhubaneswar Telecom District — Non receipt of Telephone Bill - excess bill claim

I am a customer of BSNL, Orissa Circle under Bhubaneswar telecom district. My landline No. is[protected] under Jagamara Exchange, Bhubaneswar. My UID No. is [protected].

I have not received telephone bills for Feb and March 2010. When I collected a duplicate bill from Central Telegraph office, PMG, Bhubaneswar, I found a bill claim of Rs.1031/-!

My telephone bill never exceeded Rs.200-300/- per month for close to a year. So this sudden hike is perturbing. Without bills, I do not know the details of claim. I hardly use this land line as I have three mobile connections. Yet this huge bill claim!

I wrote an email to CGM, Telecom Orissa. The address was available in BSNL website ([protected]@bsnl.co.in). Strangely, the mail bonced back! BSNL is creating a farce. This is why BSNL is losing business to private operators. BSNL's service quality, grievance handling, customer care have gone to dogs. No surprise, this organisation is fast getting obliterated!

I am enclosing the email sent to CGM(Tel), Orissa, which bounced back.

Can you help solve the problem?

B C Mazumdar
1080/2762, Jagamohan Nagar, Bhubaneswar-751030, Orissa

Copy of Email sent to CGM (tel), Orissa
Hi. This is the qmail-send program at rediffmail.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<[protected]@bsnl.co.in>:
218.248.240.75 Mailbox not found
Remote host said: 550 Recipient does not exist here

--- Enclosed is a copy of the message.
Dear CGM (Tel), Orissa Circle,

I am one of your customers for the last 25 years or so. At present I reside at Plot No.1080/2762, Jagamohan Nagar, Bhubaneswar-751 030. My land line phone number is[protected] under Jagamara Exchange. My UID Number is [protected].

I always make it a point to pay the phone bill on time. Whenever I get the bill on time, I clear it. My payment records will reveal this.

I have not received any bill Feb' 10 and Mar'10. Naturally, I have not been able to pay the same till date.

Meanwhile, my outgoing calls have been barred. I contacted Central Telecom Office, PMG Chowk. When asking for duplicate bill I was utterly surprised to find a claim of Rs1031/-. In this era of Mobile phones, I hardly use the landline. Besides, in Feb'10 I was at Bangalore for 12 days (17th-28th). My bills never exceed Rs 200-300/- for last 6 months. I don't know why this sudden jump in bill amt. In the absence of detailed bill, I am unable to know the reason.

Kindly, pass orders to concerned Officers to send me the detailed monthly bill for Feb & March 10 alongwith numbers called from my phone so that I can ascertain the reason of sudden hike in bill amt.

Kindly note that I shall not be able to make payment in absence of detailed bill. If the outgoing call facility is not resumed or phone service is disconnected, I shall be constrained to surrender it. I repeat, this facility is no more essential because of very negligent attitude of BSNL staff. A simple problem like setting right loose wires at DP box causing disruption in case of heavy wind has not been attended to for months in spite of written complaint.

BSNL is losing ground to private operators. But, still its service quality remains extremely poor. I hold on to this lanline just out of loyalty to BSNL. I don't want to severe 25 years relationship with BSNL and surrender the phone.

Kindly appreciate the issue and direct concerned people to do needful.

Thanks Sir.

B C Mazumdar
1080/2762, Jagamohan Nagar
Bhubaneswar-751 030
Phone[protected]