[Resolved]  BSNL — Poor Customer Support - Complaint Reported repeatedly, not resolved yet, even not attended the complaint.

Address:

Malappuram, Kerala

Dear Sir, I am one of the subscribers of BSNL post paid land phone (wireless) connection ([protected]). It is very disappointing service we are getting form BSNL. Each time we report a complaint related to telephone, instead of suggesting an amicable solution, officers simply advice to surrender this connection if there is any grievance and don't tell to us, we are helpless. They are not at all bothered about customer voice/ service. Now I came to know the way BSNL losing its customers. We requested to replace the telephone due to several reasons (Battery complaint, charger complaint, Display complaint, Signal complaint) repeatedly @ our exchange (Valluvambram). They will hold our connection and phone 1 or 2 weeks and will provide another old phone surrendered by any other customer. Again phone will be complaint with in few weeks or months. At present also my connection is out of service due to same complaint mentioned above and I have returned the phone requesting replacing the same. this time also we got reply from officers. pls note i have registered a complaint @ BSNL online portal (http://mis.bsnl.co.in/pgs/internet/regninfo.asp?dktno=KRL/CO/2013/16874), Docket number is : KRL/CO/2013/16874 till now nobody responded