BSNL Prepaid — Deducted money from my account but i didn't get the service

Address:

Bangalore, Karnataka

karnataka bsnl site name is-http://karnataka.bsnl.co.in/
from this site i saw a notice regarding stv recharge through sms..so i recharged stv47 through sms...bsnl deducted 47 rupees from my main balance account..i got a message written that ur service will be activated shortly and wait for the confimation message...but already 10 days passed i didn't get any sms regardind stv47...and its nt working too...and my 47 rupees was also deducted frm my account...so kindly resolve this problem...my no. is [protected]