[Resolved]  BSNL Prepaid Cellular Services — Unwarranted deduction of balance a/c

Address:

Ranchi, Jharkhand

Sir,
I am subscriber of mobile number [protected], BSNL prepaid. On 18 July Rs 40/- was deducted my balance a/c as charge of Mobile TV that i never subscribed or opted rather the amount was forcefully deducted from my A/c and i got sms that Rs 40/ more will be deducted on July 26, 2012 & for unsubscribe - send UNSUB to a number. I tried many times to send the SMS to unsubscribe it but all the time failed. Then i called to Customer care and registered a complained regarding this issue, in reply i was given a Docket no.G23JH301264 ON 23rd July, 2012 and told that the problem would be sorted out within 24 hours. I called again Customer Care on 25th July and asked about status of my request, i was replied that my problem was sorted out and the deducted amount Rs 40/- would be deposited to my balance a/c. But unfortunately again Rs 40/- was deducted from my balance a/c for the same service i.e MOBTV on 26.07.2012. Again i called to Customer care and apprised them my grievances, in reply the customer care officer talked to me rudely and denied any support to my grievances and ultimately he again registered a complain in this regard with docket number G27JH301315 dated 28.07.2012. On 31.07.2012, i got an SMS regarding deduction of Rs 40/- again on 03.08.2012. In the meantime I tried to call Customer care but failed to connect.
I feel cheated by BSNL Mobile service and facing mental and monetary tension.
A stern action may be taken in regard of my grievances and my deducted money may please be returned back to my Balance A/C.

Thanking You
Your Sincerely
Subscriber of Mobile Number [protected]