[Resolved]  BSNL Saifabad Exchange — Telephone Dead & Inordinate Delay in Restoration of Services

Address:

Andhra Pradesh

To 27/05/2010
General Manager,(Central)
Saifabad, Hyderabad Telecom Dist.,
Hyderabad – 500 004.

Sub : Reconnection of Phone : 23303083 – Waiver of Rental & BB charges – reg.

Sir,

Kindly arrange to reconnect the telephone :[protected]. We had requested for the change of name for the telephone from Harry Peter Dass to Shri. John Peter and all necessary documents were submitted for the transfer of phone and the telephone charges have also been paid till then.

The telephone bills from the date of effect of change of name where not generated by BSNL due to various software problems. In the meantime the connection has been disconnected and no telephone services are available including the Broad Band Connection was disconnected for no fault of ours.

In view of the inordinate delay in generating the bills by BSNL, customers have been forced to wait and our connection has been disconnected. I therefore, request you good offices to kindly look into the matter and arrange to :
1) Change the Name of the subscriber to John Peter from Harry Peter Dass as per the documents submitted to your office.
2) Kindly arrange to waive off the rental and BB charges for the time period the phone has been disconnected due to delay in generating the bills and due to disconnection of telephone services and broad band services.
3) Since the customers has not been availing the services for the period of six month or above kindly arrange to re-connect the telephone after deducting the charges for which no service of BSNL has been availed.

Since we have been regularly paying the bills and due to software problems at your ends and bills not being generated and after disconnection has happened, BSNL services have been totally stopped.

We would like to continue with BSNL Telephone services, hence we request you to kindly do the needful by waiving off the charges for the period of disconnection and reconnect the phone services at the earliest.

Thanking you in anticipation of your favourable action at the earliest.

With regards,


John Peter MA LLB