BSNL — STV voucher

Address:

Hyderabad, Andhra Pradesh

I have done the recharge for STV 135 which BSNL is offering 400 minutes of talk time to any network. I have done this transaction through BSNL web site. Transaction from online banking took place successfully but the talk time did not get credited instead I get a message stating from BSNL customer care that the sale did not take place and I should contact customer care.
When I have contacted the BSNL customer care to my surprise those irresponsible and unaware executives mention that we should not do the recharge through their web site but through sales counter and I should contact the bank customer care. If that is the case why the hell they should provide the online recharge facility through web site. This is totally not acceptable. Finally, the buggers in the customer care executives give vague answer to the customer like me and mislead the information. I have never expected this kind of service from BSNL atleast. Now as a customer have to take all the pain to run around between the BANK and BSNL to get the refund of the transaction. Reputed companies like BSNL is recruiting the staff who does not even aware of the product and facilities offered by service provider and those executives dont even answer properly with the customer. They are totally least bothered. So what will be solution for this?

Regards,
Raghavendra
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