[Resolved]  BSNL — Unscribe game on demand

Address:

Kanchipuram, Tamil Nadu

Game on Demand (GOD) service is provided through BSNL broad band as free when it started in 2010. Later in 2011 it has been converted into paid service and they told it will be charged only if we register again. After few months, 2011 onwards BSNL is charging Rs 200/- per month. We are not used the GOD service at any time and now also. I have send letter to BSNL billing unit requesting to discontinue the billing for Game on Demand but no response is received from them till date and they are collecting the amount now also. Charge for Game on Demand is attached with regular BSNL bill which is not correct. But BSNL is claiming Game on Demand is not their service and they have any authority to stop the billing. In this case, BSNL is cheating the consumers, if they don’t have any control over the GOD service, it is wrong on their part to collect the amount along with the telephone bill. I am paying Rs 200/- per month for more than one year.
Kindly instruct BSNL to remove the GOD service to me at the earliest and if they don’t have any relation or control with this service, charge for GOD should not be included in the BSNL land line broadband bill.
Details of the consumer.
Name : M. T. Jose
Address : 7 Kalyani
Department Atomic Energy Township
Anupuram P O, 603127
Kanchipuram Dt
BSNL land line no.[protected] under Kalpakkam Telephone exchange