BSNL — 3G Speed Scam

Address:

Uttar Pradesh

Hello, My name is Arpit. My BSNL mobile number is [protected]. I asgot ked Customer care to get 3G services on my 2G sim, and now they told me to top up from 6 Rs. RCV to convert it in 3G and they assured me that i will be able to get 3G speed till 3.5 Mbps. I follow the steps and i recharged my number with 750 Rs. on 16 September, 2011 on in which i got 5 GB 3g data usage with 1 month validity.

But i am getting 10-15 kbps speed. I complained to customer care again but they are talking very rudely on a loud voice and they cut the call without informing me. they have no statement other than " This is problem due to Network congestion and will be solved in 4 hours" I got the same message from other BSNL customer executives when i tried to tell them my problem.

Also i am getting different statements from different customer care executives -
1. One of them said " We have noted down your number specially and we will inform you within 4 hours, but i do not get any reply, its 18th hour running from when i call them

2. One of customer care named "SONI" said, that you can not get 3G speed in any sim that is converted from 2G to 3G.

I am a student and hardly manage to buy costly 3G data plan, so if they will cheat with me, where can i ask for help?
BSNL Sucks! Do not Use its 3G Services. Very Poor care support provided. I lost my 750 Rs. Alas!