BSNL — Very poor services of customer care

Am using BSNL Number [protected].... In this number the Balance was deduction unreasonably from the BSNL, If whatever time i ask to customer care about this problem they are telling like some value-added services are in active mode. But i didn't activated from our side... Its happening more than time... so when i ask to customer care service center today(10/09/2013 7.55 pm) they are totally telling irresponsible answer for that... I have hurt so much... Please take immediate action for that... I was spoke with 3 agents in BSNL customer care for that 3 times.... Totally Irresponsible. I deeply requested you to take an Immediate action for that... Regards Prabu K