[Resolved]  BSNL — WRONGLY CHARGED

Address:

Agra, Uttar Pradesh

Refund of wrongly charged services.
I am a user of your BSNL pre paid mobile service. My BSNL Pre Paid No is [protected]. Recently 01/11/12 I got a message that is " Thank you for Subscribing ZOOM Rs 10/- PER DAY Pack. For that mesg I made a call to BSNL call center and complaint no.given K01UP302153. my pack has deactivated but still deducted amount not REFUNDED.Again on 09/1/12 message from 56566 came and Rs. 5/- deducted for purchasinga video. Again i complaint and complaint no. K09UP301701 given but deducted amount not REFUNDED. I want to know that without activating from my side how can this service has been activated and how the balance has been deducted. kindly do the needful for refund of my hard money as soon as possible and stop these fake sms.