[Resolved]  BSNL,ahemdabad — smartly misusing & misguiding

Address:

Ahmedabad, Gujarat

Dear sir,
BSNL, ahmedabad, a custodian o[censored]nwilling and irresponsible attitude and a deliberate response to frustrate customers to benefit private players.the details mentioned here with a is a simple example,i strongly pray the authority to inquire and look into the matter to save the interest of customer as well as to curb unhealthy concerns of bsnl authorities.

telephone no. [protected]
exchange....... jamalpur
complain....... phone dead..not working.
day of complain... 2nd may,2010.
reminder............. 5th may, 2010..confirmed that your complain is registered.
action............ 5th may,2010..stating your complain cleared.
6th may,2010 ,i called on 1500 cust.care stating my phone is still dead but bsnl is sending message that complain has cleared. on further requesting to lodge the mistake,it is suggested to me to call on 1094.
sir,
earlier there was on line system to book complains,that system not working,best knowing to this department.
now to book complain,we should dial 1500,only number for land line and broadband,at least 30 to 45 minutes exercise to get connect and no real time action to the value of customer.
you may appreciate greatness of the dept. that since last 1 year their system is failed to generate invoice of the tel no.[protected] though it has been given in writing in personal,informed through website and many reminders on customer care numbers.

sir,
why?
under such circumstances ,do you feel customer should loyal to bsnl?
is it matter of customer or responsibilities of authority to check around or a combined action of authorites?
please do the needful .

mahendra goyal
[protected]