[Resolved]  Calcutta Telephones — Broadband Username & Password

I availed a braodband connection under the "broadband for non bsnl customers" scheme, from Calcutta Telephones in August 2008. The phone and modem were supplied on the 4th of September, but BSNL records show that they were delivered on the 9th of September. From then till today i.e. 21st of November, 2008, no Username and password for accessing broadband are delivered. Every time we call up the BSNL toll free number[protected], it rarely gets connected to the agent and they say that the creation is left with their Bangalore office which generates this information. I paid Rs.8100 upfront but was not able to use the connection for a single day. Is anybody from BSNL Calcutta Telephones seeing this? My connection number is 23243290.
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Aug 14, 2020
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BSNL DataOne Broadband — Unauthorised change of broadband plan

I have a RS 250 plan giving 1GB o[censored]sage per month. Additional usage is RS 0.90 per MB. Since May 2008 my plan has been changed without my authorisation to Rs 750 with unlimited usage. Despite making several complaints to BSNL absolutely nothing has been done to change the plan back to RS 250.
It seems that BSNL likes cheating and conning its customers!
do you please take some action about my problem.for dead my land line i facing alots of problem please take some action.
i forgot the password of my account in calcuttatelephones.com... what to do now??
how can i change my BSNL broadband plan online.
whenever i am trying to view my usage for the month i am having to type a user name and a password...but evrytime i type these its writing:invalid user name..what exactly is the problem.
I know my user ID, but i forgot the password of my bsnl broadband connection. ... what to do now??
February 1, 2009


Divisional Engg ( Internal)
Dum Dum Telephones Exchange,
Jessore Road,
Kolkata 700 028

Dear Sir:

Sub: Change of Trarrif of the B B Data one Home Plan UL 750 Plus to the offered plan as UL 500 Plus as per your circular.

You are requested to change the abovementioned tariff to my existing Broad Band Data One ( Unlimited) service connected to my Land Line Tel No 2570 9302.

You are also requested to send me a confirmation to that effect. This is for your information that I have paid the Dec 08 bill for Rs. 1092.00 on 24.01.09.

Your earliest action is appreciated.

Thanking you in anticipation,

Very truly yours,

Ashok Kr. Sanyal

Add: TG 3/29, Lichubagan, Teghoria, Kolkata 700 059
Tel : 2570 9302, email: [protected]@rediffmail.com
We have a broadband connection with telephone number [protected] in the name of Bimal Gopal Chatterjee and our broad band connection is not working since the last 5-6 months. I have lodged a number of complaints in the customer care phone number but those did not yield any positve result. I request you to kindly look into the matter other wise I will be left with no other option but to disconnect my broadband connection, as for the last number of months we are paying the charges just for nothing. It appears to me that problem may probably be with the telephone line and in my last complaint I was told by one of the lady at the customer care service that if the problem is with the telephone line then I have to contact local telephone exchange, whereas normal telephonic complaints is not registered for the numbers with broadband connection.
Your earliest action is solicited
T. Chatterjee
P-44, S.E.Railway Co-operative, Kamdahari, Purba Para, Garia, Cal-84
My telephone is lying dead so as the Broad Band. I phoned BSNL office at Haridebpur on 8.5.09. The phone was r inging but no body answered my call. I went to the office personally next day but the office was ocked. My telephone no is[protected]. PLease help.
Dear Sir,
Iwant to draw your kind attention towards the fact that I have been using your Broadband service since few years.But the amount of billing this time for the month of April has come exceedingly high and inspite of fixed charges of Rs500/month you have again charged Rs 3081 extra for Broadband usages.I request you to look into this matter as this type of billing amont has never ever came and the usages of Broadband is same as in previous months.I draw this problem to your kind attention and ask you to do the need full and oblize at your earliest.Thanking You, My telephone number is[protected]
Yours Faithfully,
geeta devi choudhary
i am facing b/band connection problems for about a month now. everyday i can book a complaint with both the land line online complaint number (****2198) and also to b/ban complaint numbers (sampark at 1500, 1504, [protected]) and everyday i am given new dkt numbers since both the services somehow manage their records to the effect that they have set the problem right!!! i even get sms from 1504 that 'you circuit has been restored'.. but NOTHING IS BEING DONE.
No senior officer ever attends to the phones.. they just keep ringing.
when personally visited b/band people tell us to contact local exchange and the later advise us to contact b/band.

A nice circus they are running indeed.

And the cost to me? i have a family member who has got permission to 'work from home' and she has to go to office everyday for want of b/band connection at home for which BILLS ARE COMING REGULARLY.
Whenever I tried to view my usage for the particular month subequently Ienter m portal user Id and passworrd, Every attemt its found and displayed invalid user id or password. I am in doubt that some one has hacked into my broadband accountand using it illegally beyond limit results excess bill amount is coming at each month.
My broadband connection not opening most of the days. Error 678: The remote computer did not respond this message is coming to my computer. My phone number is[protected]. Please do the needfuls and improve your service. Your early action will be highly appreciated.
Divisional Engg ( Internal)
Dum Dum Telephones Exchange,
Jessore Road,
Kolkata 700 028

Dear Sir:

Sub: Change my BB Connection to Home500C+ plan in your tariff as per your circular.

You are requested to change the abovementioned tariff to my existing Broad Band service connected to my Land Line Tel No 2527 6463.

You are also requested to send me a confirmation to that effect. This is for your information that I have paid the May2010 bill for Rs. 2858.00 on 27.06.2010.

Your earliest action is appreciated.

Thanking you in anticipation,

Very truly yours,

Soumitra Biswas
CommercialOfficer
Calcutta Telephones
154, N.S.Bose Road
Kolkata 700 040
Dear Sir:

Sub: Change of Trarrif of the B B Data one Home Plan UL 750 Plus to the offered plan as UL 500 Plus as per your circular.

You are requested to change the abovementioned tariff to my existing Broad Band Data One ( Unlimited) service connected to my Land Line Tel No 2462 1780. I applied for the service on[protected] and accordindly User ID and password was given on[protected] activating the service. Sorry to say that Modem was installed to my connection on[protected] though the service was activated on[protected]. The line was quite disturbed up to[protected] and I continuously follow up the matter with your officr and ultimately restored the connection on and from[protected].
Therefore you are requested to bill according to new tarif(Charge) and bill from[protected]the date on which MODEM was installed)
Further for your information: I have applied for 20% rebate for Govt. Servent.
Thanking You
Yours Faithfully
Sudhir Kumar Midya
Senior Manager
Bank Of India, Baghajatin Branch, Kolkata-700 092
(O[protected]/24355133/(R)[protected]/[protected]/24621780
I, Dr.Gautam Sengupta, am an Associate Professor in Cardiothoracic and Vascular Surgery at SSKM Hospitals and IPGME&R. I need the broadband connection urgently for professional reasons. For the last few days my land phone connection[protected] is dead and as a consequence, we are not getting any broadband service which is causing immense difficulty for my academic and professional work.Pls try to restore the connection as soon as possible.
I would also like to inform that being a govt servant, I am entitled to a discount of 20%.Pls do the needful at your earliest and oblige.

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