[Resolved]  Calcutta Telephones — Telephone "dead", docket no:"alive"

I, Sri Gautam Sadhukhan having a prepaid Bsnl mobile No. [protected]. On 27th April I have receive a call from [protected], duration of the call was less than a minute. After that I have receive a massage from bsnl “Last call charges Rs 100”. I have launch a Docket nos “3625893 & 3644330”. From 27th to 30th april I am in kolkata only but all the Call which I have received from Bangalore has been charged. On 27th my phone balance was Rs 170/-and there after I have not dial anybody now my phone balance is minus Rs 275/- even though I have no GPRS connection.

Customer care has called me on 5th May and told me that Rs 100/- has been deducted for Downloading but I am 100% sure that I have not downloaded anything. They told me that they cannot do anything regarding this Rs 100/- and ask me to adjust the amount. And also told me to register another complain for Rs 70/-(Docket No[protected].

I have called customer care to solve the issue more than 60 times, they have said your complain is in process it will be solve shortly but till date is has not been solved. From 30th April I am unable to make outgoing call, now I am in a disaster position.

FROM:-

DHANPAT SINGH BENGANI

106, KIRAN CHANDRA SINGHA ROAD

GANGES GARDEN, BLOCK B-2, FLAT 2A,

SHIBPUR, HOWRAH 711 102



RE: TELEPHONE NO 26386538 CENTREX NO 461



DEAR SIR,





Please be informed I have not been receiving ZERO RENT FACILITY ( RENT DEDUCTION) in my

bills as per the Standard Lease Agreement (SLA) executed between GANGES GARDEN

RESIDENTS’ WELFARE SOCIETY 106, Kiran Chandra Singha Road, Shibpur, Howrah 711 102

and BSNL dated 15.09.2008 as per the terms and conditions for providing CENTREX SYSTEM at

our Complex Ganges Garden106, Kiran Chandra Singha Road, Shibpur, Howrah 711 102.



As you are well aware that it is more than 7 months since providing CENTREX but in the bills being

issued since than you have been charging monthly Rent which is against the terms and conditions

as laid down in the above SLA wherein we are entitled to get Full Monthly Rent Deduction in our

Bills from the period providing CENTREX.



I, therefore, request you to please update your records to allow ZERO RENT in my next bill and give

Credit of the Rent already Paid by me from the period getting CENTREX in my future Bills.



Incase you do not update your records as discussed above within 7 days from the receipt of

this Letter we shall have no option but to take appropriate action in the matter.



I hope you shall do the needful.



Thanking

Yours faithfully,



DHANPAT SINGH BENGANI





COPY TO: 1. The Divisional Engineer (Internal)

4, P.K. Banerjee St. Howrah 711102



. 2. Sri A. Raja,

Honb’le Minister of Communication

Sanchar Bhavan

New Delhi .

Dear Sir,
My telephone Line is dead and also Brodband connection is not working from 25/05/2009 and
I have booked complaint several times for that but there is no response every time I get new Doc No.

So, I would request you to take some pain to get it attended . Are we the poor customers who should
suffer from one week and not geting minimum response ?

Regards,
Ramen Banerjee
Tel No:[protected]

My phone 24413735 is dead, complained, docket no S4679, date 30/05/09. No response till date

telephone — TELEPHONE COMPLAINT

dear sir.
our landline phone is dead for about 25 days...and this is too much...i hv registered complaints several times...bt no response...the telephone no.is 2582932

Telephone No. is 24836819 is dead from 19th June 2009. Please take immediate action.

Sir,

This is to bring to your notice that the telephone no.[protected], registered on the name of Mr. Pradip Kr. Roy, is out of order (dead) for the last 7 days, the complaint was registered immediately...and now it won't register any more complaints saying 'the docket has been registered already'. same is the case with the telephone no.[protected], registered on the name of Mr. Tejendra Nath Bhattacharya. Both no.s are of Michaelnagar, Kol-133, PS- Airport, we will like an immediate attention to this aweful and irresponsible service of calcutta telephones.


Thanking you Yours Sincerely,

Dated: 6/23/6/2009 Pradip Kr. Roy

I do hereby inform you to rectify our telephone connection bearing no.[protected] which is dead since last one month. please make a necessary arrangemnet to repair the line.
Hope for your beetter co-operation from your end.

Dear Sir,
I do hereby inform you to rectify our telephone connection bearing no. 24067256 which is dead since last one month. please make a necessary arrangemnet to repair the line.
Hope for your beetter co-operation from your end.
I complaint many times by phone (automatic fault booking), but no action done.
And after that in complaint phisically in Behale exchange- dated 04.07.09 complaint no. X2319.

This type of bad things are till now doing Calcutta Telephones...

Dear Sir,
I do hereby inform you to rectify our telephone connection bearing no.[protected] which is dead since last one month. please make a necessary arrangemnet to repair the line.
Hope for your beetter co-operation from your end.
I complaint many times by phone (automatic fault booking), but no action done.
And after that in complaint phisically in Behale exchange- dated 04.07.09 complaint no. X2319.

This type of bad things are till now doing Calcutta Telephones...
I am a doctor and different people are call me for different causes. So Calcutta telephones know about this - What is phone? And why it is use?

Dear Sir,
I do hereby inform you to rectify our telephone connection bearing no.[protected] which is dead since last one month. please make a necessary arrangemnet to repair the line.
Hope for your beetter co-operation from your end.
I complaint many times by phone (automatic fault booking), but no action done.
And after that in complaint phisically in Behale exchange- dated 04.07.09 complaint no. X2319.

This type of bad things are till now doing Calcutta Telephones...
I am a doctor and different people are call me for different causes. So Calcutta telephones know about this - What is phone? And why it is use?

Calcutta Telephones emplyees are never do their wokr without money.

Sir,
I'm having a Land line and Broadband Connection (plan- -500 C).
For my Personal use.

The system was running very smooth since Installed .

Resently I ovserved that the speed fo the Internet has come down i.e. very slow and seems to be detoriating gradually.
So you are requested to please do needful so that this may be solved out at the earliest.
Thank you,
Sanjib Kr. Banerjee.

My Broadband connection 24565125.-is operating in very slow speed since last week.
request to rectified the same at the earliest.
Sanjib K Banerjee. Dated 21.07.'09.

Dear Sir,
I am a Broadband customer of Calcutta Telephones. My Telephone no. is[protected]. My telephone went dead from 05.07.2009. The docket no. is U 0767 dtd- 05.07.2009. Several times I personally requested the Exchange Office to alive my telephones. But still now it is dead. I request you kindly to do the needfull and oblige.
Thanking you,
S.P.Banerjee
Uluberia, Howrah.
Date- 22.05.2009

Dear sir,

My TELEPHONE NO IS[protected] AND IS NOT WORKING FROM LAST MONDAY. I HAVE LODGED A COMPLAIN WITH THE RANIKUTHI telephone exchange and my address 10, n.n dutta road, flat no f-3, regent apartment KOLKATA-700040. PLEASE SEE THAT MY PHONE FUNCATION NORMALLY WITHIN A SHORT TIME.

Regards,
prasenjit

Dear Sir,
I am a Broadband customer of Calcutta Telephones. My Telephone no. is[protected]. My telephone went dead from 05.07.2009. I made a docket on 05.07.2009 and the docket no. is U0767, Several times I requested the Exchange Office to alive my telephones. But no action has been taken by them. My telephone is dead till now. I request you kindly to do the needfull early and oblige.
Thanking you,
S.P.Banerjee
Uluberia, Howrah.
Date- 24.07.2009

I am consumer for more than 5 years having tlephone number 22893586, As I am working in Inspection Dept. of a Bank, I frequently remain away. The land line telephone helps my family mebers to keep in touch with me and others in my absence. Unfortunately for ast more than 2 months my telephone is not working. After one wekk a complaint was lodged with your Customer Cell vide Docket no.S9012 dt 17 07 09. Therafter twice my family members hav visited your office at Auckland Palace. Each time it was assured that the same will be taken care. But till date the telephone remain out of order. It is not practicble to me to personally go to your office and approach your officails. Hence I putting my complain herewith for early action:
From K K Nanda.Alternate number [protected]

Dear Madam / Sir
For last 3 days, my telephone connection, being number 26222632, at 16G Barabagan Lane, Shibtala, Serampore, Hooghly is out of order.
On 18th August your office was closed. So we registered our complaint on 19 August 2009 and our complaint was registered under DOCKET number 75663.
I am sorry to say that till now, none from your office repaired the fault.
Please do needful.
Hope you treat this letter as urgent.

Dear Sirs,

For last 3 weeks, my Telephone (Number[protected] at 30P/2, H. K. Sett Lane, Kolkata 700 050, is out of order.
Kolkata Telephone's Cossipore Exchange has supped several Docket Nos. but no result yielded.
I am sorry to say that till now, none from your office repaired the fault.
Please address the problem immediately..
Hope you treat this letter as urgent.

Thanking you,
Tapas Dharmapal.
30P/2, H. K. Sett Lane, Kolkata 700 050.

Calcutta Telephones---- telephone service — complaint booking is unavailable

Phone no. 24161379 is out of order for 10 days. Complaint can not be booked as the service is unavailable. Modem for broadband services for line 24161699 is out of order. But no service is available.