Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

IRCTC has come up with a fancy but useless verification system. Everyone who is updating their their contact information is getting penalized by it.

Quite obviously, they are technically too backward to handle such a simple mobile number verification feature. Many websites are supporting this feature with ease but not our irctc... I wonder who are the technical behind it... This is my case:

I have never received any mobile verification password so far.
I had updated my new mobile number on June 3, 2011 but since then the account is blocked.

IRCTC has sent email verification password but no mobile verification password.
Consequently, the account is blocked and I cannot login anymore, for booking tickets.

To reiterate my problem, this is an existing old account.
I have just updated my new mobile number.

Today morning, Mr Amit, from IRCTC, called me and committed that he will send me the mobile password by email (wierd) by 5PM, but until 8:40PM there is no such email.

I have tried called 100 times to customer care which is very slow and a long queue to ask this question. The customare care people are also helpless. They just repeat the same thing everytime, "tomorrow", "tomorrow", "tomorrow" ...

Please let me know the higher authority contact / email for escalation.

I booked e- ticket PNR No.[protected] From NDLS to CSTM Boarding Station AGC Date of journey 12/06/2009.i want to say when my wife Bhawana Female 29, Manshi Female 4 & Rahul male 18 Boarded train No.2138 Punjab mail on 12/06/2009 during Boarding time current Status is Released(Ticket Not Cancelled but Alternative Accommodation Provided)and inquiry from No.139 massage is RAC coach 030 seat No.2.
From Gwaliar ticket checking staff boarded in train ,TC checked ticket and told this ticket is cancelled /invalid. He demanded money for another ticket with fine Rs.1566/-,my wife have not sufficient money to pay in cash money., so she requested to TC for not having sufficient amount of cash money & travel with e-ticket because e-ticket is already RAC status. He rudely demanded cash money otherwise through her luggage ,and he charged Rs.1566/- Receipt No.G975123.i was continuously in touch with mobile phone to my wife .she also requested to TC to talk with me by mobile phone but he refused .she finally arrange cash money by another co-passenger and submitted full amount of fair with fine.
During journey my Family members (Mrs.Bawana 29F,Mr.Rahul 18M & Miss. Manshi F4) harassed mentally and physically .My wife did not have sufficient money for panality.Ticket checker did not co-operate with them.
Sir it is requested to you Refund my money & an enquiry set up against TC so as to another passenger will not suffer in future like that.
I submitted complaint to IRCTC at Mumbai CST office on 14 Oct 2009 reference No718740/09/10ET-B1. Till now no reply.
Thank you sir.

HI,

on 26th May 2011,I was asked to update my profile in IRCTC
and I updated my mobile no.
As a result,I got email verification password,but didnot get my mobile verification password from the past 5 days.I have been constantly mailing to [protected]@irctc.co.in and calling customer care[protected].
There's no proper response from IRCTC customer care..they keep saying that they'll reply with in 24 hrs..but nothing has happened so far.I have to cancel few tickets ..what do I do?

First of all,why is this profile updation page introduced with out proper testing of the software,causing inconvenience to customers..?
Please do look into this ..
My user id: nandu_vr1

Thnks,
dilavar

Dear Sir/Madam,
I have an user id apjain1980 with irctc. 28 may 2011 irctc changed my password the concern department send me only user id password not mobile verification pssword.When i complaint to [protected]@irctc.co.in and [protected] they said please wait further 24 hr.Please solve my problem as soon as poosible.
Amit jain

I have booked two tickets on 11013-Coimbatore exp thru IRCTC online.

Booking date[protected]
Date of journey[protected]
Class SL
Booking status RLWL4 and RLWL5.

PNR Status as on[protected] is RLWL4 and RLWL5. It has not moved a single digit. Can somebody in India believe that a sleeper class ticket on a daily train doesnt move even after 15days? I really smell RAT here on part of IRCTC management. For me it looks like the train is running empty and it is a deliberate attempt to push passengers to go for Tatkal and thus earn more.

I have an account in irctc.Co.In (User name is mm135702). Unfortunately, i forgot my password. I am trying to reset my password and your site ask the email verification password and mobile verification password. I already got the mobile verification password by an sms. But, i can't get email verification password. Please send the email verification password in to my mail ([protected]@yahoo.com) urgently or suggest another way to reset...

sir

i forgot my irctc railway login password So pls reset my password and send me thru email ;

so i thanks you & ur team For help me

my irctc login id is( flatrate)

your coustmer
Login (flatrate)
email: a.[protected]@yahoo.com

SIR, WHEN I AM GOING TO FORGET PASSWORD PAGE THAN I AM TYPING MY NEW PASSWORD GIVEN BY IRCTC, BUT IT IS ASKING FOR EMAIL VERIFICATION PASSWORD WHICH I DIDN'T GOT SO I AM N ABLE TO LOGIN IN MY ACCOUNT PLEASE HELP ME.
MY EMAIL - [protected]@yahoo.com

I wanted to book 3 tatkal tickets from *Madgaon (MAO ) to Pune JN (PUNE) *on *03-June-2011* for the *Train Name : GOA EXPRESS Train Number : 12779.* When i tried to book the ticket today 01-June-2011* at 8:00am there were seats available in 3AC on the train for the above date and i did
a net banking from SBI and an amount of 2398 was debited the *Transaction failed due to issues in IRCTC
server*.

Subsequently i called the IRCTC chennai customer care :[protected].
Though there was a very bad response to my queries , i resorted to go
ahead as suggested to re-book the ticket.

I tried a second time to book the same 3AC ticket but again it was
the same , the amount of 2398 was successfully debited from my acount
but the *Transaction failed a second time due to issues in IRCTC
server.

By *third time when i tried to book the ticket there were no seats available in 3AC. *
** *I had no choice but to resort to book an SL ticket to go ahead
with the travel which is scheduled and unavoidable.*

But the scenario was no different again ,when i tried to book 3
tickets for SL in the same train again an amount of 925 was
successfully debited from my account and *the Transaction failed a
third time due to issues in IRCTC server .

* *By now there were only 2 seats available in SL, and when i booked
the ticket for 3 the fourth time this time the transaction was successfull.

I tried to check with the IRCTC care that I need a 3AC ticket for 3 people for which i was trying to
book the ticket , as the transaction has failed solely due to technical failure from IRCTC and one of the failed transaction could be considered.

But there has been no resolution , response also there is no response if i call the customer care number.

The site should be revoked as it is not properly tested.
There is no point hosting it as it clearly shows that after 3 failed transaction i booked a successfull ticket and the people in care are not responding to queries Delhi or chennai care number.

It was total a bad experience and repent for the same.

Dear sir,
Railway booking terminal provided by irctc is not working/already 2 months passed.I want to know how much time they want from us to upgrade there system.Already we have submitted documents as demanded /required by our principle agent herms i tickets/smart shop.they have no knowledge about when this booking terminal become functional.i want to know this because i am unemployed youth and depending on the earning of travel related products only. I request railway minister/staf[censored]nder him kindly dont harass us.
regards
surakshit travels
Terminal i.d - INDEL0300016LM

Sir, I tried to book Railway Reservation Tickets Through IRCTC online e-ticketing facility on[protected]. durng the booking process due to network failures my transaction could not succeed and reservation was not done. when i cheked my account balance on[protected] balance is showing less amount by Rs 307/-. I request you to kindly look in to the issue and credit back my amount to my account. Card Details:

Card No:[protected]
SBI DEBIT CARD

Dear Sir,
Whenever I was opening the irctc for tkt booking, it was showing update your profile. It was not accepting my old Mobile no(Showing this mobile no is already registered) so forcefully I have to enter the new mobile no. Now I am still waiting (from last five days) for the Mobile Verification Password for my login (rksharma28). I have mailed to [protected]@irctc.co.in 8 times and made calls to there Customer care twice. They promised me they will reply within 24-48 hrs. But I didn't received any reply. What to do? I have to start my journey today as well as take the printouts and cancel some tkts. I have no option left.
Please help me.....

Dear Readers,

I booked this e-ticket for my friend for Azad Hind exp, Pune-Nagpur, but it was more than 8hrs late that day, hence, the very next day(02-Oct-2010) I filed the TDR.

After around 8 months I got the reply from them.

--- IRCTC Email below ---

REGRET Dear Customer, With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : RF/IRCTC/ETKT/11/4/21.5.11/SER and the reason being : 9423-SER/4 Delay not condoned.The case is repudiated. In case you require any further assistance, please mail us at [protected]@irctc.co.in or call us on[protected] With regards, TDR TEAM

--- Reply end ---


Why has the Railway cancelled my TDR? where did my hard earned money go?? Why is the Railway take so much time for Refund (min 3 months or more)?

I have attached the Screenshot of the TDR.
I want my money back.

dear sir, each time i am trying to open my irctc ticketing account with existing user id and password since last 4 days ,iam unable to do so.all this happened after irctc asked for my mobile no.they have sent a mobile password but not an email verification password.despite sending 4 mails to [protected]@eticket.irctc.co.in,iam not getting any response.kindly help in getting irctc to reopen my account

Booking E-Ticket By Hacking SBI Internet banking User name and password Information
To
The Head
Indian Railway Catering & tourism Corporation Ltd
9th Floor,
Bank of Baroda Building,
16 Parliament Street
New Delhi-110001

Subject- About money transfer information from S.B.I. account no. [protected],branch-Jammikunta(Andhra Pradesh) by unknown sources(Cyber crime) through Indian Railway Catering & tourism Corporation Ltd for the purpose of online Indian Railway Reservations(e-ticket).

Sir,
I, Mohan Madarapu, Studying M.Tech in NIT Trichy, Tamilnadu. Because of my family live at Jammikunta(Andhra Pradesh) so I have an account in SBI Jammikunta, A.P. and account no. is ([protected]).I were deposite Rs.2,700(on 14th april 2011), Es.2500 (on 15th april) to my sbi account.my balance was around Rs. 5,741and afterward i did not use my net banking account & ATM cum debit card then yesterday date: 26th may 2011, with in 2 hours 6 irctc tickets were booked by using my sbi net bank account. my deposit money was used by any other unknown person for the purpose of online Indian Railway Reservations(e-ticket) through Indian Railway Catering & tourism Corporation Ltd(IRCTC). now my account balance is Rs.81.
All these transaction are here within enclosed. all transactions made on 26th may 2011, all this money was debited from my account.


S.No. Transaction through Amount Transaction ID Transferred
1. INB IRCTC Railway tkt booking 460.00 [protected]IG52251351 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT
2. INB IRCTC Railway tkt booking 1,361.00 [protected]IG52246553 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT
3. INB IRCTC Railway tkt booking 1,889.00 [protected]IG52245592 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT
4. INB IRCTC Railway tkt booking 144.00 [protected]IG52202901 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT
5. INB IRCTC Railway tkt booking 800.00 [protected]IG52189144 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT
6. INB IRCTC Railway tkt booking 812.00 [protected]IG52188404 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT



So kindly provide me all following information about the all transaction.
Passenger details : 1. Name
2. Age
3. Address
4. Mobile no.
5. Train name & no.
6. P.N.R. no.
7. Details of reservation(from-up to)

Agent details : 1. Name of Principal agent
2. Name of Sub agent
3. Address
4. e-mail ID
5. Mobile no.

**Whether all these made from only one irctc account or not?



Your co-operation in this regard will be highly appreciated for cyber crime investigation.

************Please reply as soon as possible to same email.ID(mohan.[protected]@gmail.com)


Thanking you. From
Mohan Madarapu ([protected], [protected])
Room No.32,
Zircon B hostel,
Nit Trichy,
Trichy, Tamilnadu-620015


--
MOHAN MADARAPU

I was travelling in geetanjali super fast exp seat number S4/10
pnr number[protected] dated 26 th may 11. i purchased a mineral water whose mrp is 12/ but the pantry boy charged me rs 15. when asked for the illegal act he said complain anybody.
I went to the pantry manager he said i have seen many like you and said dekhte hai kaun kya ukharta hai.
his name is soni and the pantry boy name is satish kumar
if this is the system india is looking forward then thenk you very much and all the best to my country INDIA




if you have time on this issue kindly revert

regds
SUNIL KUMAR
ASSISTANT MANAGER MAHINDRA
email : [protected]@yahoo.co.in
[protected]

I had booked an e-ticket for 1st march from TATANAGAR JN to HOWRAH JN. The booking status was confirmed. The Train was delayed on that day by 3 hrs and i had not travelled. I have filed a TDR through irctc site. Till now, i have not got the refund amount
( PNR no -[protected]) .The ekt ref no is ekt[protected]

Can please help in find the escalation for the same.

I am currently trying to access my account on irctc,but i have found out that my password has been changed without my knowledge. I would be extremely grateful if the password for the following login : arijit_03, could be mailed directly to me in the email id which is : [protected]@yahoo.co.in

sir/madam,
i booked five ticket(4 female and 1 male) from gkp to lko on 8/6/2011. which transaction id and pnr are [protected] & [protected] respectively. During booking i was demand for UB, LB, MB. But after payment(Rs 720) i have got 5 SB with different section. lastly i cancelled these five ticket because it is very difficult to accommodate four ladies with different section of SB. And deducted 200 Rs from my account.
therefor, i request to irctc, i[censored] are unable to providing the demand birth then plz do'nt book the ticket and request to return my 200 Rs.
my booking details is following:

Cancelled Tickets History
Pnr Number: [protected] Transaction ID: [protected] Train No: 15107
Train Name: CPR MTJ EXPRESS From Station: GORAKHPUR JN(GKP) To Station: LUCKNOW NE(LJN)
Date: 08/6/2011 Class: SL Boarding: GORAKHPUR JN(GKP)
Resv Upto: LUCKNOW NE(LJN) Quota: General Booked By:


with regards
dhruv kumar srivastav
[protected]
IIM Lucknow

My No. is [protected]. I am already registered with IRCTC for online booking of Railway tickets. To-day when I tried to login, after entering my id and pass word I could get only the update profile screen instead of of quick book screen. When I updated with my change in Pincode and pressed update, I got a message that "Mobile number is already registered" . Without mentioning the mobile number the data is not updated. I could not...