[Resolved] Carrier AC — Delay In Delivery as committed and poor response from the staff

S

sureshkumar.v

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

Dear Sir,

I was booked a carrier ac on 28th march 2010 at rani meyyammai hall. I chose sriram fnance for the easy installments. The counter staff commited me to deliver the ac on 30th march.

My bill no [protected].

30th march morning verification person came from sriram finance and verify all documents. He informed that his collection executives will collect the documents asap.

31st morning i gave all the documents to the collection executive of sriram finance and promissed me to deliver the sanction letter immediately to vasanth & co.

Today morning i called up your mylapore branch and ask for the delivery. They cant even check the approval is coming or not., They straight away told all the delivery will be done on 4th of april only.

this will make me angry. They should inform the exact details at the time of purchase.

I am very much suffered from the heat with my new born baby.

Pls educate your people how to behave with the customer.

Pl do the needful and deliver the ac asap.

thanks & Rgds,
Suresh
[protected].

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Aug 14, 2020

Complaint marked as Resolved

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G

Gladwin Selvaraj

from Ernakulam, Kerala

I have bought an carrier split 1.5ton, duracool plus-4 star with free installation ; I have paid the full amount 29, 490(INSTANT CASH) on 5th april 2010 ;they have given a deliver date :8th april2010 & date of Installation :9/04/10 ; due to there poor service they didn't inform anything, I have asked on 8th april 2010 ;they didnt answer my question properly, for that they said i[censored] want very urgent go for LG or SAMSUNG;then i said i need only carrier ; if want carrier u have to wait for 1 week then i be patience and accepted. On 10/04/2010 they have delivered the ac with out any intimation; my luck i was in my home; then i have received a call from carrier installation dept, they said they will come on Sunday; they didnt come ; and i register a complaint to customer care on 12th april 2010 (monday); i received a call from the same installation dept., they said they will come around 3pm, they also didnt come ; what should i do nw? so dont go for carrier PLZ go for HITACHI
I have plan to go for consumer court because am having a evidence PLZ PLZ PLZ dont buy CARRIER they dont know how to respect the customer
I[censored] dont want to do the service for the residence plz inform to the customer we will try other brand like HITACHI & O'GENERAL they know how to respect

(one more thing : I made a phone call and I said to the carrier Installation dept, i[censored] will not install today (MONDAY-12th april 2010) I will return the split ac, even they didn't ask for apologies they said it will be install today, but i didnt get installation on monday also)

We didn't get your (CARRIER) brand AC not for free of cost; We have paid full money, you should remember that

Regards
Gladwin

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