[Resolved]  Carrier Airconditioner — Faulty ac & no service

Address:

Firozabad, Uttar Pradesh

I purchased split ac of carrier kurve model 1.5 ton from anil radio house agra amounting 38, 500 on 7th april2013. On the day of installation they sent mr parvez, he took nearly 5 hours in installation & spoiled one my stablizer costing 5000 rs, despite
That he could not make ac functional, he than filled gas in new brand ac
After just 3-4 days again ac lost its cooling for that i filed complaint to dealer, he than sent a person mr vishal, who after checking ac said this ac has got defected pcb & motor that i will change after getting it from companey, but even after contacting several times no result came out, than i filed a complaint at customer care no with compl no 9188591 on 21 april2013, but result was same nobody bothered to take complaint
After wait of nearly 1.5 month they sent two road side mechanics who played with ac full 4.5 hours changed pcb. Motor & destroyed ac too for that i wrote email to companey

Yesterday after wait for 1.5 month, they sent two jokers who destroyed remaining parts of ac, took complete training over our new brand carrier kurve ac,
Today we are in pool of water inside our room, compressor triping like any thing, giving flow of air as we are in desert of rajasthan
No action being taken by anil radio, mr harpreet and ofcourse your management of carrier despite lots of reminders to each one
Kindly refund my money as soon as possible, otherwise you will face strict legal action in court of law
Dr amit bansal
199 jalesar road
Firozabad-283203
U. P.
Mob-[protected]
After that he sent so called most trained person in their service office, his story is also sent in email to companey like that
This is one more blow from carrier companey
Your management, mr harpreet singh and anil radio house sent so called most skilled technician who is also head mr usman
1]he entered in my bedroom at approx 10 pm after having listening several times till morning that he will be here by 1 pm[is this policy of sending any technician on late night at late night being companey policy?, because he told us he will even install ac after my job be completed]
2]now to main issue-
Mr usman came here, not to resolve issue, but to give his foolish reasoning here1
A]on the issue of water falling inside the room, he just took the photograph of tray n said my tray is intact this water which is falling inside from ac like campty fall in mussoorie is just because of moisture in room, when countered on it 1]when room is packed all over 2]how it became so much evident only after your two technician who took 4 hour training over it, he gave one more surprising, unrealistic, nonexplainable fact, that during installation hole from where ac indoor is connected to outdoor is more patent thats why water is logging inside, when i challanged him that even if you seal it comletely and it was sealed, water will not stop, he said than i dont know
B]on the issue of less cooling n tripping, he measured the gas gauge n said it is fluctuating between minus to optimum and inquiring about it, he replied 1]installation which was also being done by his supervision was wrong n we have to reinstall it as outdoor unit has to be on exact distance at 10 feet, nothing more nothing less, when i countered here we are using different brands of split ac in this particular room at this place only for last 10 years and using different split ac for more years, nobody from any companey told us these things ever, he said i not only do the work of carrier but of daikin, o general, hitachi and infact i make assembled ac too (This very fact has shattered me from top to bottom, as this mean carrier companey does not have his own network and i am a victim of fraud)
C]overall finally when i asked, now what you will direct to companey, his answer was most rewarding — he will direct companey that all the complaints of customer having are illusion, i have taken photograph of tray that is intact and of gauge at the time of optimum pressure, when cuntered over it i said i will send your complaint to companey, he said i am not the employee of carrier in fact i manufacture my own ac
Looking all towards it kindly refund my money at the earliest, otherwise you will have to face serious legal action with lots of compensation too
Due to these all i have to suffer as my child got aspiration pneumonia, mental blow & have given legal notice to companey & all associates
Kindly do help me in spreading ill effects of buying any carrier product
Dr amit bansal