[Resolved]  Carrier Airconditioning & Refrigeration Ltd — Not repairing a product under warranty for the past 1 month.

Address:

Gautam Buddha Nagar, Uttar Pradesh

I bought a 2t a/c on 07/0811 (carrier) from kaydee, sec 18, noida (u. p.). it was very noisy to start with and the technician came and said that there was no problem with it. this year in the month of may, it stopped working. after repeated calls and complaints which took them 10 days to come, the technicians came and replaced the contactor and refilled the gas. left the screws open and left. we again put in a complaint ant again it took them a week to get back and put the screws back and told us the screws were making the noise in the airconditioner. after 2 days the ac again stopped working. the compressor again wouldnt start up. and since 29 days we have been complaining, talked directly to the kaydee showroom people also and nothing has been done. two technicians have come. we've got their cell numbers, they know the problem but nobody seems to be interested in fixing it. after every 7-10 days, the carrier company telecallers change the complaint no. even though the complaint is one month old. inspite of talking to them and putting in the same complaint for the 29 days, nothing has been done. isnt this harrassment on the part of the company? in a weather like this, when we cannot run the ac and inspite of repeated calls, wastage of time - is it fair on the comany's part? the charm of buying a new air conditioner has just gone down the drain. i dont think anybody should go in for a carrier product when their products are of such inferior quality and their service is so bad. (complaint no. last changed and registered on 7th july ghz618 - still not been resolve - today is 17th july) tecnicians representing kaydee are akhil and imran who know the problem and have done nothing inspite of having chkd the unit. (their cell nos. [protected] and [protected] imran). i have the original copy of the bill proving that the unit is still under warranty. have spoken to the manager varun of the call center taking complaints for carrier. no. of telecallers like - chanda, somesh, kalpana, mahesh and many more have been told abt the prblm but nothing has been done so far. kindly guide us to go about this problem..