[Resolved] Celkon A97 — 3G FACILITY | |||
PURCHASED CELKON A 97 FROM SANGEETHA MOBILES, HASSAN ON 30.06.2012. IT IS CLEARLY GIVEN IN WEBSITE OF CELKON MOBILES THAT HANDSET IS 3G FACILITY ENABLED. BUT TO MY SURPRISE WHEN 3G SIM IS USED IN MOBILE, NOT ABLE TO WORK ON NET. WHEN CONTACTED VODAFONE THEY INFORMED THAT THE HANDSET IS NOT COMPATIBLE AND HENCE 3G DOES NOT WORK IN IT. THIS IS COMPLETE VIOLATION OF GIVING WRONG INFORMATION AND INDUCING CONSUMERS TO PURCHASE THE SETS WHICH DOES NOT HAVE MENTIONED FACILITY. TRYING TO CONTACT TOLLFREE NO. GIVEN CELKONMOBILES WEBSITE. REPLY THAT NUMBER IS NOT VALID. REQUEST YOUR HELP IN THIS AND ADVISE TO PURSUE THIS MATTER. ANILKUMAR S +[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Hello guys!!
I would agree with Anil.I'm using the same handset "Celkon A97" with Airtel Sim and it was working fine for 2 or 3days and then suddenly it stopped working.when i called the customer care they said the device is not supported i was shocked to hear that and i asked them to check themselves anywhere on internet that its a 3G phone but not a 2G phone like they were saying.then they agreed with me me and told me to change the mode from dual mode to UMTS and i tried that but still its not working.i don't know what's wrong with this phone.
Amit
I would agree with Anil.I'm using the same handset "Celkon A97" with Airtel Sim and it was working fine for 2 or 3days and then suddenly it stopped working.when i called the customer care they said the device is not supported i was shocked to hear that and i asked them to check themselves anywhere on internet that its a 3G phone but not a 2G phone like they were saying.then they agreed with me me and told me to change the mode from dual mode to UMTS and i tried that but still its not working.i don't know what's wrong with this phone.
Amit
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I do not think, the company is cheating you in this matter. It looks to me more like an user error. Read the manual completely and clearly.
The Celkon A97 has Two SIM Slots. The one on top is 3G enabled. One on the bottom is 2G. You have to put the 3G SIM at the correct slot to enjoy the 3G facility. I have been using the 3G on this phone from the day one and it works flawlessly.
The phone runs on Android OS, so the 3G configuration is similar to most of the android phones. Looks like the Vodaphone Customer care executive is not aware of this. Also make sure that the cellphone tower you are connecting to is 3G enabled. Even though your phone is 3G enabled, if the particular cellphone tower does not have the capability of 3g, you will connect in 2G/gprs/edge only.
If you still have an issue with 3G on your phone, it could be an isolated issue of 3G hardware. Take it to service centre and get a replacement.