[Resolved]  Sun Direct — Channel not provided

Address:

Palakkad, Kerala

I am a subscriber of sundirect DTH. My set top box No is. [protected]. From 11.05.2010 I am not getting ESPN&Star Cricket channels, after adding them paying the subsription amount demanded by the operater. I registered my complaint on line. And their representative from tel No.[protected] (Ernakulam) contacted me and asked me to do some procedures as per their instruction. After 3 or 4 days, since no result came, they asked me to contact their dealer near to me, from where I bought the settop box to rectify the error. And when i contacted the dealer A&V sons net, Vadakkencherry, Palakkad dist, they asked me to bring the set top box to their shop. And aftersome time, they told me that the settop box is ok, you contact the customer care centre at no. [protected] to get the channels. And after may days attempt, i got the no and done some procedures as per their advice. The they told me that the mistake is with the settop box, you contact the dealer A&V sons to get the settop box repaired! This way that they are just fooling a customer, after collecting the subscription amount. Even though the dealer have provided some 6 telephone nos, they never attend the phone calls. Yesterday I added the channel ESPN paying 38 Rs. to view the world cup football. But of no use.Pl help