[Resolved]  Chevrolet — EMPLOYEES OF THE DEALER

Address:

Mayurbhanj, Odisha

SUPER SALES AUTOMOBILES P LTD. BHUBANESWAR
I Pawan kumar Agarwalla had a Chevrolet Spark LT model and as i had gone to showroom on 28 May,2012 for servicing. But at that time i show that there is an exchange offer on getting an assured gift for purchasing Chevrolet beat diesel and it was the last day of booking the car and the gift will be deliver to my home within 45 days of booking and i have to pay Rs.25000 to book the car.

I went near the service executive and he took me near the Sales executive and as i told him that i want to exchange my old car and want to buy a new Beat Diesel. The sales executive explained me all the details and gave a valuation for my old car and i deposited the rest amount and while the time of purchasing the car he committed me to give the registration and other accessiors within 7-15 days and also the assured gift from the company and i deposited the amount for the new car at 3 pm but i got the delivery at 8 pm which was committed to give till 6 pm.

While exchanging of car the executive has asked the transfer copy from me and he had taken all the documents of the old car from me and after taking all the documents me took the old car and gave the key and temporary registration and bill and after completing all the formalities i took the car from the dealer.

After 15 days i called up to the executive for the papers and accessiors and insurance then he told that its on process and i will get it in 2-3 days and as i called after 3 days he told that he is out of station and talk to someone else and at last after hearing all the false talkies from the executive i reached showroom on 27th June,2012 forcefully because it was my last day for temporary registration and on that the executive was out of station and no one helped me out.I reached showroom at morning 10am and i got the commitment from the other executive that i will get all the papers till 4 pm and at last after all disputes i got my papers at 8.30 pm and i cannot return home at that day because it was 250 km away from Bhubaneswar.

At the month of july i called the executive that for the transfer certificate of the old car i required the original papers and he told that he has sent it but he has sent the xerox and after few days he called me again and said that he is not having the original documents and he has returned it to me but as i explained that it is with you then again he called me and said that he has the smart card and insurance paper but not the particulars and again after few days he told he had courier the documents and till date he had only courier its xerox and when i asked him for the original then he started shouting at me and misbehaving me.

Whenever i use to call him for the accessories committed me to send or give me he says yes i will send it to you and also the assured gift which has to come by the end of June,2012 but neither i got the accessories till date and nor the gifts from the company.And when i reached the showroom today i.e 23rd Aug,2012 for servicing then i asked for the originals or the status of the car which i have sold,then he misbehaved me and used slang against me and told that "you have purchased car of Chevrolet and not the employees of the company so better you shut your mouth and move9 away" and not even gave the accessories or the status of the assured gift.

So i am really disappointed by the management of CHEVROLET and its dealer SUPER SALES AUTOMOBILES P LTD.
I just want that the pending works which are remaining regarding my CHEVROLET BEAT i.e accessories and the assured gift to be competed as soon as possible and the dealers and his executive who misbehaved with me and used slang and abusive words against me have to ask for sorry.

And its an advise for the CHEVROLET management that kindly teach the employees how to behave with the customers or i am sorry to say but i would advise everyone never to buy any car of CHEVROLET.


PAWAN KUMAR AGARWALLA
[protected]
OR-02-BY-5888