[Resolved]  Chevrolet India — Poor Services

hello
i m rani kamat from Goa experiencing the same sort of servicing from chevrolet company. i had met with an accident with aveo Uva on 2nd march and till date my car is lying down in the workshop of subrai motors, Vasco.
i have been to the service centre more than 15 times.i used to travel evryday by my car, n thus i am facing lot problems for my daily routine also.
service centre says that The car parts are not available. Even they are not having window wipers also. after pressurising them to give my car early, one day ie. 12th may they called me to take the car.
Go to see many parts were not fitted to the car. The power steering oil was less than minimal, the battery wasnt secured, the exhaust pipes werent clamped, the coolant was less, the dashboard wasnt fitted properly.Since it was an urgency i made them repair evything in front of my eyes & took the car. They lied to me saying that they had taken test drive of car & evrytihing ws proper but i found that there some bering problem in the gear box of car. Also there was problem in the drive shaft. I told them to take the car back to their service centre. They took the car back since they themself knew that they hadnot repaired the car properly. & they expected me to take the car that way. They have already taken the full payment from me.
They are crying that the parts arent receive yet. They offer 3rd class service to the customers. they only fool people for buying their cars. The service offered by them is far below the expectations. I have already told my friends not to buy chevrolet cars.i am totally frustrated coz of their servicing.
now its height that i go to the consumer court.
The service as well as the behaviour of the personnel in the service centre is poor..
my car registration no GA-07 C-4657,
also like to quote that the treatment given by subrai motors, vasco is very bad towards their customers.
we should never buy their cars.
I WILL BE WAITING FOR YOUR REPLY EAGERLY SO KINDLY HELP ME AND SOON SOLVE MY ISSUES.
I WILL BE WAITING PLEASE REPLY SOON.
THANKING YOU
Rani Kamat.
my email id
[protected]@rediffmail.com

Dear sir,
WE bought the chervolet Beat(white) car in december28 2010 ..at ORANGE showroom, Rajahmundry, Andhra pradesh.IN THE NAME OF v.Madhavarao.MY contact num, [protected]
i met with an accident on may 10 .. no body was injured in that accident.Cause of accident was the damage of front body of the car..i called up the nearest service station for help .They ignored my request and said they can't help in transportation. This is worst part of there service.I called to the showroom, spoke with regarding person.they said me to bring the car to the showroom.. Then i myself arranged for truck and bring back to the nearest showroom near my home.They said all the repairs will be done there itself, there is no need for me to go to another showroom.they told me that my car's repair will be done in 15 days...
I even claimed for the insurance.I submitted all the requiring documents..EVERY DAY I AM VISITING THE SHOWROOM AND MY CAR...no work is done to my car...they are saying that there arte no mechanics...MY car is getting worse in the showroom day by day...laying in dust, in shed...The executives are talking very rudely, no response from anyone...IF i ask, there is no proper response from anyone...Now they are saying that the work cannot be done there and have to send my car to vizag showroom...they are saying that the i have to bear the transportation charges which costs around Rs8000 Now its more than a one and half month.IF they said that the repair cant be done earlier itself, i would have dropped my car in another showroom.How am i going to get my car back.. Do Chevrolet have any answer of my questions..?
There duty is only to sell the cars and fool the customers by saying that we will give you the best service? This is really the height. i wont even recommend any of my relative or friend to even look at a Chevrolet car. Because of them i am daily facing mental torture.
PLESE TAKE NECESSARY ACTION ON THE REGARDIND ORANGE SHOWROOM, AND THE PERSONS...AND PLEASE PLEASE MAKE THE WORK FAST AS SOON AS POSSILBLE...My car is getting worsein the showroom shed...

Chevrolet India — Poor Service by dealer

Grievance - Complaint and disappointment towards the appalling service rendered by Deedi Motors,Trivandrum


Poor after sales offered by Deedi Motors on Chevorlet Aveo.

Dear sir, i have chevrolet spark registered (UP81AA8867) in the name of Mohd. Hanzala. On 4 Sept. 2011 i visited your service centre in Aligarh to get my car serviced. It was very embarrassing for me when the gate keeper asked me to get your dicky checked. When i refused to do so he called someone who argued that u have to get dicky checked as it is the order of the higher officials.
Sir, my suggestion for the betterment of the company is that make a system in which u check a car thoroughly before issuing gate pass but once GATE PASS is issued a customer should not be treated like a CHOR (thief). If this trend continues, i would have to think a lot before getting my car serviced in the service centre after the expiry of warranty. Hope u will consider my suggestion positively.
Thanks
Mohd. Hanzala
email id: [protected]@rediffmail.com
Note: I shall be highly obliged i[censored] could respond me on my above email.

I came here to make a complaint about my spark - and good heavens, what I see here are real horror stories!
My problem seemed so insignificant after reading all the complaints here.

Now, in the beginning, after the first post there seemed to have been a reply from the Chevrolet PR / CR team but nothing after that. Why? Did they get over whelmed by the number of complaints? This really shocking. expectations from a car buyer will always be high, but if the company does not take action, it gets compounded.

VISHAL PATHANIA(M) -[protected]
we have purchase chevron optera megnum on 23rd mar, 2011 from padam motors, ludhiana. before 1month because of rain water come in engine and PADAM MOTORS done a repair and we give 1.5lakh for repair and still we are not satisfied with their work and nobody is coperating in padam motors. they treat like a begger and our car is still on repair from last 2days again they are saying that they are not having parts.for a single singlespair parts we have to wait for 3-4 days. did cevronlet spair parts is finish.??? if they did't done their work properly then we have to go consumer court for TORCHER mentally and physicaly. we gona put banner on our car that do not purchase chevronlet cars because their services are like i mention above..please coperate with us our car no is PB10DC7755..

Dear Sir
My Name Nitesh Kumar Sahu Mo.no. [protected] Add. Sadbhawna Chouk Utai Dist Durg, C.G. Sir Maine Vardhman MOtors Kumhari Durg Se 27/09/11 ko 1 Tawera White Color B3 New Dhanteras 24/10/11 Ko Delivery ke liye Apni Mother name Smt Ramkali Sahu Ke Name Par Book Karaya Tha tatha Recipt liya Tha Lekin VarDhman Motors Kumhari Durg Ke Dwara Muje Aj Ke Date 09/11/11 tak Tawera White Color B3 Nahi Di Gai Hai. Nahi KOi Santusti Purvak Jawab unke Dwara Diya Ja Raha Hai. vardhman MOtors me inquiry karne par tal matol Kiya ja raha hai. kripya Vardhman MOtors Kumhari Durg Se Vichar Kar Mujhe Tawera White Color B3 Ki Delivery karne Ki Kripa Kare ya mujhe Sahi jankari De ya Nai kar pao is Week to Bataiye to mai Mahindra Xiylo Kharid lunga ..Kripya jankari De.

After seeing the newspapers about Beat Diesel fuel efficiency, 24 Ltr / Ltr made me buy the vehicle. Chassis No. MA6BFBHNBBT069054, Engine No. 10AB5Z[protected] on 13-Oct-2011. I filled 40 Ltrs diesel and I travelled for 490 Km. in town The mileage came to about 14 Km/Lit of Diesel. I complained to the Dealer M/S Kaysons Motors, Siliguri, West Bengal who tested the vehicle and found that it gave 14-15 Km/Lit. They informed me that Service Enginer would be visiting Siliguri around 15/16 Nov and the matter will be taken up. It is a matter of surprise how such a difference can come between your proclaim and actual use. This type of advertisement is only misleading a customer. Please do let me know what steps your are taking to see that I get the milage as proclaimed by you.

I look forward to receive your reply with an assurance to lok in my complaint.

Thanking you, regards.

Kamalesh Kallani.

Date - 17 April 2012
Respeccted Sir,
I have purchase the first time new car of BEAT P.S. in my family life which is Manufactures by our standard company CHEVROLET placed.at the PASHANKAR AUTO WHEEL, SATARA ROAD, PUNE.IN MAHARASHTRA..On the 1st March 2012. The No. of my car is MH 12 HN 8490.This car is like to me $ also my friends they also want to buy it.
I have't know anymore things in any cars $ also not self driven.But in this car the A.C. is not worked properly in circulation mode from the first day which is buy it.Then I like that I have not operated the system of A.C. because of my knowledge.Then When I Serviced my car on 24th March 2012 at the first time in Our Workshop Our Servents told me that the gears of A.C.is Faulty so which is not work out properly.And this is change with paid by me Our company is not to be change it..
Sir I have buy the car in this month which is not go out then How Becomes This Problem ? I am not rich person.like a simple Teacher.So I request to you quick solve this problem. Or Plz.contact to me on my mobile number or Email ID which is given below.
Sir this maiil send send by me on 27 March 2012 & also three times calls on your custmor care no.30308080 but no anyone reply to me.When I call on custmor care they told me that our problem is solve in warranty period in three days but the showroom & workshops servents does not accept it.
I also fitted the accessories of Rs.60, 000 in our companies showroom, Workshop & dont went anywhere because of no becomes likes this problems.But our servents told me this problem told them in 2-3 days. Sir when I went out of city then this car running 1400 Km.and then I serviced it first time & then this problem undrestand to me by our workshop servents.Then after the day I went in showroom & quickly told them . But they does not accept this problem.
Sir I have listned our companies result is good and also serviced well But no anyone well treat with me.When I went first time to see our car then our servents calls to me time to time but this problem occurs no anyone call to me or help me .So Plz.quickly action to it & solve the problem of A.C.

This is my 3rd Reminder mail for our company.But our company not make any solution. Our INTERNATIONALcompany is not compares likes that NDIAN MARUTI SUZUKI, TATA CARS & any other companies.Why I have tells for any other our companies result &service is well ? It"s Bad.No anyone buy the CHEVORLETS CARS.Which made for only buisiness But not make well serviced & also Publicity.This is only for car sell & devolped their buisiness.
I have also calls customer care From 27th March But they have also closed my complaint without solving my problem & no anyone makes call to me.Did you like this? Our whole company, Custmer Care, Showroom & workshops Servents include in this & not well care for customers .
Next 2 days My cars A.C.is not repaired by our company then I have go to the CONSUMER COURT, MEDIA & PRESS ALSO with this 3 Emails Print & tell about our companies complaint & focused How to make customers become mad by our company.

My 1st Complaint on 27th March 2012.
2nd Complaint on 2nd April 2012
3rd Complaints on 16th april 2012.on Email.



Regards-
Mr.VIJAYKUMAR PUNDLIK GAWALI
A-1/10, KAMAL RESIDENCY
SUKHSAGAR NAGAR, PART-2
KONDHWA BK.PUNE-411048
MAHARASHTRA.
Mo.No.[protected]
Email - [protected]@rediffmail.com

Sir,
First read my mail carefully& study it .Which is send by me various time to our company .Then read our PASHANKAR AUTO WHEEL, PUNE IN MAHARASHTRA reply to me.They told me its not manufacturing defect of A.C. But this problem occurs me from the first day when I owned my car Which is told by me various time to our Showroom But they are not listen to me. Accessories fitted only our companies showroom .Then How could the gears of A.C. breaks which is internal part of the car ? Did you like this answer ?
Our Showroom calls me varios time for our service But I have not recieve any call . Then how can they says about telephonic discussion with me ? its stupid answer. When this Problem told by our servants I quickly told them.& only I call various time . They cant call me.
Then How can I understand to Our Showroom & Company.We are understand to me ? I Can Daily Face This Problem Of A.C.In Summer .

CHEVROLET IF NOT LISTEN MY COMPLAINTS I WILL GO TO THE CONSUMER COURT .VERY WORST & CHEATED SERVICE OF CHEVROLET.

Dt. 04/05/2012

Dear Sir,
I had purchased Chevrolet, Cruze Ltz. O.White, in the name of M/s. Manjuson Enterprises, on 17/05/10 from Platinum Cherolet, Simbal Chowk, Pathankot. My complaint is regarding Battery. Only one year passed and Battery got damaged. I asked Service Centre at Amritsar to repair, but they said that It has no warranty and can't repair, you have to purchase the new one. I have spent Rs. 10, 000/- to purchased new Battery-Amron which is having 2.5 years Garranty an 5 Years Warranty

NOT AT ALL SATISFIED WITH CHEVROLET CRUZE SERVICES

TEAM CHEVROLET...KINDLY LOOK AFTER THIS !!

Puneet Issar.
Mobile No. [protected],
Email id is [protected]@yahoo.com; [protected]@gmail.com ; [protected]@gmail.com

HI I AM SATVIR SINGH FROM KHORDA DISTRICT JHAJJAR I OWN A NEW CHEVROLET SPARK AND THE DEALER IS VARDHMAN AUTOMOBILES PVT. LTD. REWARI. SIR, VARDHMAN AUTOMOBILES PVT IS VERY LOW BEHAVE FROM CUSTMER. Mr. sanjeev kumar very low exprience in your company. SO I KINDLY REQUEST CHEVROLET TEAM TO SOLVE MY PROBLEMS. MY CAR NO. IS HR34D 0800 AND DEALER NAME IS VARDHMAN AUTOMOBILES AT REWARI AND KINDLY CONTACT ME AS SOON AS POSSIBLE ON MY NO.+91-[protected] AND MY EMAIL ADDRESS IS [protected]@gmail.com.
I WILL BE WAITING FOR YOUR REPLY EAGERLY SO KINDLY HELP ME AND SOON SOLVE MY ISSUES.
I WILL BE WAITING PLEASE REPLY SOON.
THANKING YOU

I feel sorry write this complaint. In spite of repeated advise from my friends about the poor service of GM India since I had some affection towards GM I purchased a Spark from Puducherry Dealer (Aaakash). While delivering the vehicle itself I found a problem in painting (uneven) in the front door. They forced me to take the vehicle with a promise that during the first service they will clear the problem.

With prior appointment I took my vehicle to the service center (which is far away from the town). They told me that it would take 3 days to complete service. I was not happy about the way in which they park the vehicle, just outside the road. Then I got a call after a day from service center that they will not do the painting work. Then I spoke to the dealer. He told me that he will inform to the service person. However I did not receive any information from either dealer or from service people. When I called them back the service person told me that it will take some more days to complete the service. I was surprised by the attitude and service of dealer and service people of GM.
First GM to teach the dealers and service people about the customers service. otherwise this will backfire on GM.
RM
Puducherry

I have beat, purchased from dehra dun dpm mohbewala I send my car for repair, paint etc. but no poper repair done & i paid for this 620000/- but I am not satisfied even in repair centre the lock of the car is not working properly.I request you that they should refund money to me if they do not care of the customer satisfaction.
my name is usha kala
mobile-[protected]

worst worst worst services of the chevrolet kln motor in chennai, ekathangal, guindy.i booked a tavera neo 3 on 27 of jan. in the showroom they promised me to deliver vehicle within 2 -3 days after the full payment but after full payment they are saying that they will deliver the vehicle after 11 days so it is huge lose to me .

kln motors
ekatthangal,
guindy
chennai

In a bizzare of events, a local resident, the owner of luxurious SUV Chevrolet-Captiva was obscured on the repeated failures
for the support from General Motors India Ltd. On 10th feb the owner's SUV had caught fire while on the way to Saharanpur
and till now no help has been received either from General Motors or the company dealers by him.Ludhiana based local
businessman, was extremely disappointed and frustrated with poor after sales service of the company's dealer m/s padam motors.
Accordingly, after growing frustrated of visiting and calling local Chevrolet stores and suffering delays and loss in the business also
he took the matter in his own hands and vent out his anger with the public outburst.
The entrepreneur, vig said, "The moving car caught fire due to sudden short-circuiting
and I somehow managed to jump out of the car and fell off in the pithole on the highway and got several injuries and bruises.
I had been constantly calling up the authorities for the help and co-operation, but no body is ready to look into the matter.
I called up at Oberoi Motors, Yamuna nagar for the assistance but they failed to provide it . I also tried to take the matter
to Sanmukh Singh from General Motors who came to ludhiana at chevrolet outlet-Padam Motors to acertain the reason
about the incident, after four days of repeated calls made by me, an incomplete report was sent to the higher officials which was unsatisfactory to me as well surveyor from
designated insurance company. I thereafter called vikas jain ( DIRECTOR SALES-GENERAL MOTORS INDIA LTD.) at his cell number who forwarded the matter to nitin kohli,
who is the after sales zonal manager ( GENERAL MOTORS INDIA LTD.) but they both showed inability to help me out. This was never expected from such a high esteemed company like chevrolet.The company has been delaying the matter by quoting silly excuses."

With Regards

vinay vig
115-j block.
sarabha nagar.
ludhiana
Ph No.[protected]

Hi Sir,

Just wanted to take your attention towards the worst service provided by Chevrolet Service Center.

I have purchased a Beat Petrol Reg. No. MP 20 CB 8236 on March 2012 from Orinetal Motors Jabalpur M.P, and from starting the Ac is not working properly.I have taken my car to Service Center and there i was advised that the Air Con is fine there is no problem. Again in First Service i told them the AC is no working, the way it should work, there is no cooling. But again the engineers told me that the AC is fine.
On[protected] i again took my car to service as i was fed up with AC problem and this time they me fool by saying that its fine. I know that this is a manufacturing defect, by they are not even ready to listen.
Also all the time they say no for parts. Parts are not available int there Service Center. With his view they a just dropping the name of Chevrolet for there service and Chevrolet's product.

This is worst thing of Chevrolet, if i would have know of this picture of Chevrolet, i would have not purchased Beat.

Can you please help me to get my problem resolved as i ma not getting any satisfactory response from Oriental Motors Jabalpur.



Number 1 in Poor Service Chevrolet

Hai all same thing happened with me.I bought cheverlet Beat LT moracan blue on 2010.very expensive maintanence noraml service charge 5000 with out changing oil.24, 500km done.The Ac conked off totally.very poor quality and no response from the company.planning to sell the vehicle pls dont buy cheverlet product.hyndai, honda, toyata, maruthi is best.cheverrlet is a fraud campany.All local parts

I will never buy or recommend any one to buy Chevrolet...because of it pathetic service centers.

Oh after reading all the above comments i felt i have many freinds with me to fight against chevrolets poor service and negligence.
In my case i have given my beat lt 1.2 petrol car for routine paid service in good running condition.
.. During service engine oil was replaced along with filter and they asked me to replace coolant and hose pipes which i did, even radiator flush was done.. So almost the entire cooling system of the car was serviced... Immediately post service i had problem with starting the car after traveling few kilometers. I informed saideep motors ahmednagar about the same but they ignored it.. After that i had same problem couple of time and finally the car stopped /broke down on my way to saideep motors ahmednagar just 10 kms away... The mechanic from saideep motors told me that the engine is seized due to overheating and there was zero coolant left...
Now within 15days after servicing my engine has got seized and they r not ready to accept their poor negligence and inefficient service.. They r asking me to pay a amount of 1, 18000. For the repair due to their improper servicing...
Really bad service... Chevrolet cars wont be recommended to anyone hence forth.. I did a mistake by forcing 4 of my freinds to buy it.
I am forced to go to consumer forum if i dont get any solution from the company.

Dr. Mitesh kathariya mds [protected]
Email: mitesh. [protected]@gmail.com