[Resolved]  Chevrolet India — Poor Services

Srishti Automobiles Pvt Ltd, Khanapara, Guwahati, Assam, a dealer of Chevy cars, is really bad in customer communication. They are difficult to contact at show room or servicing center via phone. All the phone numbers in web or documents are out of order. For last 3 days I am trying to contact to book my Beat for annual servicing, but unable to contact the Cevy. people.It is a shame that one o[censored]S biggest car brand is giving such poor customer service.
From-----Debajyoti Das (Guwahati, Assam, (Ph.[protected]

Hi,

My name is Divyendu.I own a Chevrolet Beat 2012 model.I had an issue with my car AC, as there was no cooling at all.My car is out of warranty despite that I took my car to your authorized work shop Triumph motors GT Karnal Road Azadpur New Delhi last Saturday[protected].There I met your service advisor Vimal, he told me that there is a leakage of AC gas in my car and he would check and call me if any part is found to be faulty.I left my car at your work shop around 12:15 PM ON Saturday.Vimal told me that I can get my car only on Sunday evening by 4 PM, I agreed and left my car as I wanted my car to be completely repaired.Next day on Sunday around 1:30 Pm I got a call from Vimal, he said that Ac ccooling coil needs to be changed, engine tuning, radiator clean etc and told me that repairment of only AC would cost me 7800/- .I agreed and gave my consent to proceed further with part replacement. Vimal said that my car would be delivered by Monday evening only, I agreed to that because I though my car is in safe hands and when I will get it back everything will be alright.But I got a pathetic service & response from your work shop and I am rally fed up.I got a call from Vimal on Monday around 11 am, he said that my car is ready and I can go ahead and collect it.I said I am in office and can't come to workshop.I was promised that my car would be delivered to my Rohini Secor-7 address.Now the service center personals started victimizing me.Vimal promised me that my car would be delivered by 2pm Monday, I asked my father to be available at home to collect the car .My father was in bank, he left all his work and rushed towards home to collect the car.Around 2 Pm, I received a SMS from Vimal that my car would be delivered by 6 pm as driver has gone to India Gate, I still had patience and I said okay.Vimal called me again around 5 Pm and said that my car is ready to be dispatched but they couldn't wash the car as the car washing machine went faulty.I lost my faith and cool, and said you kept my car for almost 3 days and now you are giving me such a lame excuse and car could not be washed.Vimal I would like to tell you that I work in a corporate industry and only get 2 week offs, I wasted my precious time behind you guys, spent money like water to get my car in good condition and now you are saying that I have to visit your workshop another day to get it washed.Don't you people have any SLA, Any concern towards customer satisfaction? When I showed my aggression and disappointment, Vimal said that car washing machine has started working and they would wash my car and dispatch it with in few minutes.The whole conversation took place around 5 Pm and I got my car delivered at 6:10 pm.I was wondering how did they manage to wash it so quickly and got it delivered. When I came to my home pretty excited to see my car but everything turned against my expectations. I found a wire with LEDs hanging just underneath the dashboard, my gear lock system is completely blocked I don't know what they did as neither the key nor the lock can be inserted into the gear lock system both holes are blocked, I am not getting beep sound while locking and unlocking central locking system.I felt completely dissatisfied. I paid a huge bill of 14740/- and that's the kind of service I received. I called Vimal today on Tuesday to file my grievance regrading the service, Vimal started guiding me on phone that you can fix it by this way that way.My dear Vimal if I would be knowledgeable about cars, I wouldn't have given my car into your hands, I would have repaired it my self.Vimal said bring the car to workshop again he will get it checked.

Now I wasted my money, my precious time, my mental peace behind you guys and now what I am getting another visit to service center.

I am writing this email to tell you people how dissatisfied I am with your response and service.I work for Steria and I am a corporate employee. I will never recommend Chevrolet products to any of my colleagues.

I am gonna show my dissatisfaction on social media as well and if required I will write an email to CEO of Chevrolet.

I have paid you my hard earned money please give me value for my money before I escalate it further. Send an engineer to my residence and get it repaired.


Details of my Car and Service mentioned below.

Regn No.DL8CV1835
Model Chevrolet Beat
Invoice No. 004692
Job No. 004636
Date:[protected]
Mob: [protected]
Service Advisor : Vimal
Work shop: Triumph Motors, Unit -Khushi Tradex Pvt. Ltd. C-13 SMa Industrial co-op society ltd GT Karnal Road Azadpur New Delhi-110033

hello to chevrolet ..

on 02 oct 2015 my car was breakdown at NH 6 near by sambalpur odisha .. i called up to chevrolet roadside assistant([protected] at 1.33 pm ) for help first they say to wait then i will wait 30 min no call back ... again i call back to chevorlet then they register my complain and assure that help will done .. then after 1 hour the call me say they will help me next day .. i say its ok my tomorrow morning plz help they say yes ... and when today i called up they say by 11 am then will help i waiting for there call no call back n any respond is made ... till now no help is provider tome and my car is standing on highway

ganesh agrawal
[protected]

I am having overheating problem in my aveo .2 weeks ago I had visited your service centre, they have fixed it then after 50 km I faced same problem then I complained in your customer service, then the service has taken the car for a day and solved the problem. Now after around 150 km drive I am facing the same problem. Yesterday I had complained to your customer service they confirmed that they will solve the problem within 48 hrs but till now they have not even contact me and I am very frustrated now. So solve this problem as soon as possible or otherwise I will go the consumer court and media.
Arjun Khatana
[protected]

Respect Sir/mam
I am having overheating problem in my aveo .2 weeks ago I had visited your service centre, they have fixed it then after 50 km I faced same problem then I complained in your customer service, then the service has taken the car for a day and solved the problem. Now after around 150 km drive I am facing the same problem. Yesterday I had complained to your customer service they confirmed that they will solve the problem within 48 hrs but till now they have not even contact me and I am very frustrated now. So solve this problem as soon as possible.
Nd workshop- Shiva motors ghaziabad
Advisor- wasim
Arjun Khatana
[protected]

TOO POOR services at Chevrolet authorized dealer named - Metro Chevrolet, Vasant Kunj, New Delhi - 70.
My Spark Car went through a major accident in August, 2015. To get it repaired, I approached Metro Chevrolet which they gladly accepted saying - Will make it like a new one, with complete finishing.
When they called me to receive back the vehicle on 9th October, I spent 4 hours for petty fittings, next day it did not start, went again & spent 5 hours to know that battery is not working, also, worked on lighting, indicator, cleaning, etc.
- Then I found GAS (CNG) was LEAKING;
- Center Locking - Nonfunctional;
- Radio - Nonfunctional;
- Internal light - Improper;
- Driver Door Hanging;
- Nuts-volts open here & there, etc.
This is the quality CHEVROLET's authorized dealer is maintaining...being a believer in General Motors, I found it necessary to make aware the Company about these grievances.

Respected sir,
I Kalpanaben.D.Parmar, I have purchased 2 {Two} Chevrolet Tavera vehicles show room The Empire cars Pvt.ltd. Surat as per above reference invoice 1. Invoice No-R[protected] Dtd-22.06.2015 {Vehicle No-GJ16 Z 6752}, 2. Invoice No-R[protected] Dtd-11.08.2015 {Vehicle No-GJ16 Z 7284}
You are requested to please took into this matter for our pending Loyalty bonus & Excise duty benefit pl. release.

I am buying a car in 2013 december. my car is chevrolet sail high version. my car is so many times repairs.
1)AC complaint . is and cooled.
2)streeing complaint. is sound will coming.
i am so many times going to rajahmundry showroom. every time complaint my sail car.
i am going to rajahmundry showroom not retified my car repair. i am going to show room that repairs 20 times.rajahmundry showroom all workers are no response for this repairs
rajahmundry showroom is very worest and worest showroom. plz retified my problem.
my car no is AP05CK7659.my mobile no is:[protected].

HI I M BIRU LAL SEN FROM "TINSUKIA ASSAM" I OWE A CHERVOLATE BEAT.. And is soo much upset my the company person i owe chervolate frm last 4 years and also recomended many of my famly members nd friends but frm last 1 year dibrughar dealer pashupati is showing dere real colour.. And hampering me as much as dey want as i had a argument with them earlier..my car was in extended warenty but still dey refused to give me warrenty rather gave me 50. Prcnt of da bill so i had to pay 55, 000 of1, 09, 000
But den still dere i agreeed because i wanted my car to me in a good condition
On 15 of dec my car started to face the same problm..and now to refuse to tak to me and give me ne update my car is in dealer frm last 10 days witout ne update.. I need justice some people of chervolte is trying to take out dere grudge on me by violating company rules.. My registration number is as-23j-9444
Biru lal sen
[protected]

Sir
I would like to notify you guys about the plight i am in .My car had fallen in an accident last week and we contact your service centre at German Motor Kannur .But they deny the service by saying they are closing the service from kannur and calicut . The only service centre is in Thrisur . it is about 300 KM from our Home . It is relay a great problem for us to take the vehicle to that service centre . when we purchase the vehicle you offer the service and maintenance from that centre. If you closing the service is the violation of our agreement we felt a cheating

Sir
I would like to notify you guys about the plight i am in .My car had fallen in an accident last week and we contact your service centre at German Motor Kannur .But they deny the service by saying they are closing the service from kannur and calicut . The only service centre is in Thrisur . it is about 300 KM from our Home . It is relay a great problem for us to take the vehicle to that service centre . when we purchase the vehicle you offer the service and maintenance from that centre. If you closing the service is the violation of our agreement we felt a cheating

I applied for a paid service of my chevrolet beat in kalyan auto agra
I raised a complaint regarding a noise from backside of car
Regarding my complaint they opened engine plate of my car and did not ficed it
They just kept the opened engine plate in my digey and charged me heavily including labour charges
when i raised a complaint the superwiser said that there is no use of engine plate
They have crossed limit of bad service n burglary
They even stole a viper motor of my car once and when i raised complaint they said that motor is not there in my car they can't do anything
Matters like these are not for first time
They do burglaries like this everytime
Subodh agarwal agra
[protected]

Hello Sir, I am D.Josua Prem Kumar from chennai, I've bought chevrolet Enjoy in TVS sundram motors chevrolet in mount road. i got the car after registration on 04.01.2016, the registration No. TN 01 AZ3341, within two weeks the A/C was not working in the car. i went the service center they told me that there was a leak in the A/c. gas cylinder. they temporarily rectified it and gave me. within another one week i faced the same problem. and even my first service date as come. lodging the same complaint i left my vehicle for service. they told that they will rectify and give the car within two days. but still it is the third day they are telling they need another two more days for rectifying it.
sir, what the problem is it is a T-board car. i am driving it for tenderer in a government office only. see my daily loss for four days is about Rs, 10000/-. They are not understanding our problem. and taking so many days.
kindly look into this matter and take necessary action against my complaint.
i am waiting for your reply as soon as possible..
thanking you.

I had given my cheverolet spark KA-41 M4564 for service at K.H.T.Chevrolet ( Peenya). Since one bolt was broken during tightening at puncture shop. I had asked to repair that problem while handing over the vehicle to the driver who picked from from my office at Mysore Road. Next I received the car with only general service done without broken bolt replacement. They also informed that Front wheel bearing stock was there to replace the bolt and they said that once the bearing comes, they wold take the car and replace it. It happened on 18.12.2016. Even after ten days no information from the service station, Myself called the service station and inquired and receptionist connected me to service engineer who had serviced my car earlier. He has informed that wheel bearing received and i can send the car for replacement. Next day I took leave from my office for this purpose. before leaving to the service station I called the concerned service person and informed him about my visit. service person told me that since it was previous day of SANKRANTHI festival the that replacement work can not be done on the same day and it may take 2 days and hence he told me that he would inform me when to bring the car. Again waited.. no information from their side. After 10 days, I called again to inquire but the same service person told me that bearings are not available and he wold inform me once those are received. Same story repeated. I called up again to connect Customer Manager to inform about my problem. Receptionist told me hold for few minutes and not connected to Manager and said that she will call back after 10 minutes but no call back
My problem remain unsolved. Concerned please look into it. Service is very poor

BK Srinivas. PH: [protected]

Hi Team,

This is Laximinaryana Bhat here are the details :

Complaint No : 81025507
V.I.N : MA6HBEA4GFH003193
Model name : Enjoy LT

This is regarding the model issue, we had booked the vehicle in Jan 2016 and got this in Feb 2016.. We had clearly specified we need 2016 model (every part) & Vibrant had assured the vehicle will be of 2016.

Though the glass clearly says it is off 2015, tyres say it is of 2014, this has got a huge disappointed and embarrassment. Being a layman we recognize the vehicle based on the model written in the mirror.

I request you to take this vehicle back and get us a vehicle which clearly says 2016 everywhere.. We are not bothered how it works, from where you get the glass, we will wait for 1 day and escalate this to Media, Chevrolet and GM CEOs and Directors I hope you understand the severity of the issue.

We escalated to Chevrolet Sales Manager in Mangalore Rizwan who was of no help.

Please get in touch with whosoever is responsible and action it. I have three more vehicles from Toyota and Ford which doesn't have these issues.

If GM does it, its a shame and I will put this in media.

Regards,
Lamxinarayana Bhat
[protected]

UNIVERSAL AUTO GROUP PREFERED WORKSHOP AND BODYSHOP ...
Add- plot no.37&38, Raju enclave, Old Palam Rd. sec 14 dwarka, ... Opposite NSIT insitute in front of vishwakarma mandir, [protected], [protected] .


I gave a car Chevrolet aveo for service on 17/1/2016.
Company send there dfive to pick and drop the car, but there driver were all untrained, don't know how to handle car.
While taking car to service centre they met with accident and damaged the left side of Bumber and broke a left headlight..
After service they delibratly returend car late night, so there will ne no or less sunlight and the damage may be not noticed be car owner.
Later we notice the damage to car.

Even there service quality wad very poor, infact worse.
Did not clean the car mats and used the bad quality liquid to clean the car seats that all the car seats are also damaged.
Did not grease the doors of car.

Sir,
My chevrolet beat car (diesel) KL11AJ8924 steering box is complaint
I am take one year additional extend varrenty vallued up to 1/05/2016.but, company not give me extend varrenty. Company says reason"i am second owner of this car."why not give me extend varrenty.please tell more details about it..

Sir,
My chevrolet beat car (diesel) KL11AJ8924 steering box is complaint
I am take one year additional extend varrenty vallued up to 1/05/2016.but, company not give me extend varrenty. Company says reason"i am second owner of this car."why not give me extend varrenty.please tell more details about it..
My contact number [protected], [protected]

Chevrolet service is the most worst service provider in India. If you buy Chevrolet vehicle you are gone.. you would not satisfied with service of Chevrolet especially in Hyderabad (Telangana). No good service and you have to take your Vehicle to service center more times for one issue. Even they do not know how to fix any problems so at last you time and money gone. My suggestion do go with Chevrolet option.

BEWARE

You will pay for it it if you buy a General Motors cars in India. I am victim of falling in love with CRUZE car but later regret every day and resale value after 3 year is less than 35%.

Please go to any other car manufacturer where you get descent service at least. A small spare part replacement takes 45 days and most of the running parts like Clutch, Gear, Break Pads fail in less than 6 months o[censored]se.