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Citibank - Citibank Fraud

 
18 Reviews
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  Prageti verma
Dear Sir/Ma'am,
I have a savings bank account (No 5960643118) with Citi Bank having a cash balance around Rs.19,500/-. In this matter I herewith submit the following for your kind consideration immediate necessary action please.

1) That, when I approached Citi Bank, Mumbai branch to withdraw my money, I was told that the account has already been closed. by Citi Bank some months back and a DD has already been sent to me.
2) That, when I told that neither I have ever requested for closer of my account nor I have received any DD from Citi Bank side, then I was asked by your representative to write an application to your Chennai office in this regard ( at Anna Sarai Address) to send the check/DD to my new address ( Prageti Verma, R. A. B. S. 18th floor, Express Towers, Nariman Point, Mumbai - 400021) and contact Customer Care after 4 days.
3) That, accordingly I submitted the application and called the customer care after 4 working days. The Customer Care Deptt. told me that no application has been received at your office and a day after, when I again contacted them I was told to write another application to the same address giving them the information about my new address.
4) That, as suggested I wrote another application and kept calling your Customer Care Deptt. again and again to check if the application has been received at your end or not, but I was told that no information was received and that I should wait for some more time.
5) That, when I contacted Smt. Kalpana Chauhan, Service Manager Citi Bank, Mumbai, she told me that it is her personal responsibility to see that my money is paid to me. But I have neither received my money nor any communication from their side.
6) That, around four months have passed but I have neither received my money nor I have received any communication from your side. Whenever I call your Customer Care Deptt. I am being told that they will look into the matter and I may enquire after 3 to 4 days.
7) That, it appears that some one in City Bank has played a frod with my account and has eaten up my money and that's why a mysterious silence is being maintained. I therefore request you to immediately look into the matter and my money deposited with City Bank must be returned to me at the earliest. Any Check / DD shall be payable to my ICICI bank A/C No: 000401699786.

Yours Faithfully

( Prageti Verma )
R. A. B. S. 18th floor, Express Towers,
Nariman Point, Mumbai - 400021
Complaint comments 17 Comments     Updated:
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Dear CITIBANK,

This is in response to your call on my cellphone today. Please consider this as a final warning prior to any Legal Action from my side

I am addressing this email to all the email ids I found on internet assuming at least any one can help me on the below given issue.

I keep getting calls to my cellphone for somebody called GIRISH. I have been repeatedly telling you over the phone (whenever I get such a call) as that my phone (ending with 554) is mine (Card # ending with 6006) and not Girish. So you are expected to remove that number against GIRISH name. Despite all my requests you have not bothered to do so and continued to harass me for the last 3 Months. I have recorded today's telephonic conversation by two of your employees calling from Mumbai. I also have copies reference number complained to customer care on the same, The reference number is 54092, and i was called from Mumbai number : 02266489700. Please action on this before I action legally.

Regards
Ranjith
 
Hey..

Here is another link of a recent police complaint against citibank.

http://gujjuweb.com/20080621/another-citibank-mess-this-time-in-india-fraud-and-cheating-complaint-filed-in-police-station
 
city bank service is not so good

From last three month i haven't recd my credit card, this is wat the service you give to customer till date awaiting for credit card

Regards
Shital vora
 
I haven't reveived my credit card yet, but the city bank sent the password & confidential no. How can I get my card?
 
Sir, Madam,
This is with utmost unpleasant experiences i have countered with the citi car loan dept, i need a clear written justification of why a foreclosure letter was issued to a third party without my consent & i had to undergo severe task myself after rigorous follow up with various authority & counters toget the same.
also i am very sure about the gold coin offer, after almost 2 dozenful of emails some executive have called on me & after giving my feedback i am told that i have authorised the third person to receive the letter, in fact all my emailks i have been complaining only one point that if you can issue such letter to third person without my oral or written consent why have you people made me run to various dept, banks & call centre exs. i have not authorised anyone for the same. i need concrete investigation of the matter else i am approaching the required consumer froums, also i need the gold coin which was definately sssold to me, also I have a citi personal laon going on & am regurlarly paying the same, i need a gold coin for the same.

to sum it up citi bank owes me 2 gold coin & a investigated reply about the forclosure letter else i shall demand a compensation for that also.

regards
Rajesh Patil
Navi Mumbai
 
Hello,
On 14th Jan 2008 on the suggestion of CITI Banks Relationship Manager Mr. Nitin Vishwanath, Pune, i choose to go for Birla Sun Life Policy (Saral Jeevan - Fund coverage, Saral Jeevan Life Cvg - Term 20 Pay Reg) through CITI banks credit card.
In the beginning only i had made it clear to Mr. Nitin that i will pay premium just one year and will withdraw the amount after its locking period i:e after 3 years. Mr. Nitin had told me that its OK if i pay premium only one year, he had not mentioned of any charges if i don't pay premium for 2nd and 3rd year. Even after i asked him will there be any charges if i don't pay premium for 2nd and 3rd year, he said "NO".
Why these Relationship Manager speaks lie to there customers?
Now when I talked to Birla Sun Life officers they told me if i don't pay premium for 2nd and 3rd year they will apply me surrender charges upto 15000.
What should I do now? These managers are destroying faith of customers and also destroying the name of Bank.
From this yaer I will be paying heavy home loan EMI’s, so I am not in condition to continue paying premium of Birla Sun Life. Please stop recruiting such bluffer.
 
Hi

I received Citibank Credit in the month of Jan 09. Till now i am not able to use it as my details are incorrect.

This card was issued as i hold a salary account with citibank.

I posted twice my copy of passport to Chennai address provided by the call center agent and till date non of the details are updated.

I really dont know why this card is issued to me.

Regards

Prashant Kumar
9923188662
 
Hello Sir MY Name is Anil Ashokrao Jadhav From Maharashtra (Latur) i did send my Google Adsense check but yet not deposit my check amount on my Bank account please take a action for me


Anil Jadhav
9766818249
 

Account Money Fraud - Citibank

Dear Sir/Ma'am,
I have a savings bank account (No 5960643118) with Citi Bank having a cash balance around Rs.19, 500/-. In this matter I herewith submit the following for your kind consideration immediate necessary action please.

1) That, when I approached Citi Bank, Mumbai branch to withdraw my money, I was told that the account has already been closed. by Citi Bank some months back and a DD has already been sent to me.
2) That, when I told that neither I have ever requested for closer of my account nor I have received any DD from Citi Bank side, then I was asked by your representative to write an application to your Chennai office in this regard ( at Anna Sarai Address) to send the check/DD to my new address ( Prageti Verma, R. A. B. S. 18th floor, Express Towers, Nariman Point, Mumbai - 400021) and contact Customer Care after 4 days.
3) That, accordingly I submitted the application and called the customer care after 4 working days. The Customer Care Deptt. told me that no application has been received at your office and a day after, when I again contacted them I was told to write another application to the same address giving them the information about my new address.
4) That, as suggested I wrote another application and kept calling your Customer Care Deptt. again and again to check if the application has been received at your end or not, but I was told that no information was received and that I should wait for some more time.
5) That, when I contacted Smt. Kalpana Chauhan, Service Manager Citi Bank, Mumbai, she told me that it is her personal responsibility to see that my money is paid to me. But I have neither received my money nor any communication from their side.
6) That, around four months have passed but I have neither received my money nor I have received any communication from your side. Whenever I call your Customer Care Deptt. I am being told that they will look into the matter and I may enquire after 3 to 4 days.
7) That, it appears that some one in City Bank has played a frod with my account and has eaten up my money and that's why a mysterious silence is being maintained. I therefore request you to immediately look into the matter and my money deposited with City Bank must be returned to me at the earliest. Any Check / DD shall be payable to my ICICI bank A/C No: 000401699786.

Yours Faithfully

( Prageti Verma )
R. A. B. S. 18th floor, Express Towers,
Nariman Point, Mumbai - 400021
 
All activities of this bank is illegal.

If Government don't drastic action against this group
then people will show their anger in roads and streets of all cities and villages .

Government should immediately take action against this notorious anti-people bank.
 
Dear Team,
These is related to my lost card no.4385 8716 3965 5001 on dated 18/11/2009.FIR done for the same at Tilaknagar police station.
1)Spoke to citibank executive on 18th night the communication done to him to block the card and hold the payment for the vendor as the sign is not mine and he revert that sign is not important with any sign on chart slip they are liable to pay and revert me that one of officer will revert to you on query.
2)It was told to your executive were should i submit my all documents. He told there is no need for the same.
3)Today morning Mr.Anandi B gave me a call from chennai which was like harassment call were she stated that any sign on chart slip Citi bank is liable to pay to vendor no sign of customer is important on the slip and there is no importance for the sign beyond the orignal card any sign on chart slip we have to pay the vendor. No verfiction or investigation will be done from citi bank.If i have to resolve the issue i have to personally manage the vendor.Chart slip will be provided to me to fight against the vendor.
4)Then i gave the call on same no. were i spoke to citi bank officer Mr.klevin joseph who handles credit call escalation as wat he stated.While coversation with him he used to state that these is RBI guidlines states that any sign on chart slip we have to pay to vendor whatever may be the signature.I was telling again and again to all of them that sign is not mine you can investigate but still everyone harp on the same thing that signature is not important for any transaction which i feel is not correct as there is no importance for signature of card holder for any transaction.Even your executive denied to give his own email id has he state that he dont have email id.
Even none of your officer were able to give me vendor address were these swaping was done as they dont know the address for the same.Chart slip will be provided to me after 45 days.Many statement done by your officer were against the RBI guidlines they were not sure about the same than why to comment on the same.So such untrained executive creats bad impression and wrong feedback about RBI and about Citi bank.If certain things are not know then that should be reverted later on rather than commenting on the same.For authentitation go through calls made by your officer which has been recored for quality purpose.
5)Main query is that officer are rude in there calls not ready to get at root of problem and are unaware of terms and condition with respect to Creditcards so how can they solve query.
6)Transaction of Rs 5318/- is not my transaction and its not my signature.So i requets Citi bank to investigate the same as it is vendor fault which have not verified the sign on the card.You can also check my history with your card and the payment done by me.
7)Request is to kindly go through the matter and resolve the same as soon as possible.Require for your revert for the same.

Regards,
Parikshit Narvekar,
9819743131.
 
i have been a long standing customer of citi bank, but i look forward never to bank with citi, as they are ripping me off month on month. I have a suvidha account and i have been receiving my salary on that account and noticed a large sum of money cut every month, so i decided to go to the bank on reaching the bank i was asked to fill out a corporate movenment form as i did, now according to the company rules of DELL international THEY DO NOT GIVE RUBBER SEALS as citi bank is well aware of . A sigature of the corporate HR and a certificate of employnment is what is provided when reaching the bank its simply not excepted.WHY? so that the cust still has to keep getting ripped off until he stopps banking with this bank i would never let any corporate try to deal with this bank.
 
Dear all,

Citi bank is no 1 fraud in this world which i never seen seen before. please see my attachecd snap shoot from citi bank state that they have given the satementment before the day comes.
 
To, Date: 13.02.2010

The Branch Manager,
Citi Bank


Sub:- ATM Cash Not Withdrawal, Wrongly Debited

Dear Sir,

I Sunil Kumar Gupta am operating my Saving Account No. 251600 0100092435 With your branch it has been seen by the pass book up dating, that one transaction for Rs. 1200/- has shown on dt. 12.12.2009, in this regard it has to bring in your kind notice that while I had use my ATM card at Citibank ATM, Rajnagar, Ghaziabad there was the currency in Rs. 100/- multiple was not available at the same moment so that transaction could not be made.

You are therefore you are requested to please look in to the matter and please arrange to rectify the same.



Sunil Kumar Gupta
A/c No. 2516000100092435
Q.No. 23, Opp. PNB Textile Mill
Modinagar, Ghaziabad
Mobile No. 9899403140
 
Date.02.06.2010

Dear Sir,

i am kovirineni ravi kumar
Today received two messages different times from citi bank i am shoked this messages shown.I kovirineni ravi kumar am operating my credit card . 4550 3895 23653049 With your long bag operating .that two transactions for Rs. 7539/- & 5, 000/*-has shown on dt. 02.06.2010, in this regard it has to bring in your kind notice that at the same moment so that transactions ia m not done this two transaction.

You are therefore you are requested to please look in to the matter and please arrange to rectify the same immedately.

Transaction of Rs 7539/-& 5, 000/- dated.02.06.2010 is not my transactions and its not my signature.So i requets Citi bank to investigate the same as it is vendor fault which have not verified the sign on the card.You can also check my history with your card and the payment done by me.
Request is to kindly go through the matter and resolve the same as soon as possible.Require for your revert for the same.
i am salry employee. kindly credit the amount early as possible. my card no. 4550 3895 2365 3049

Regards,
kovirineni ravi kumar,
98481 72325 .
 
Dear Sir,

I Sunil Kumar Gupta am operating my Saving Account No. 251600 0100092435 With your branch it has been seen by the pass book up dating, that one transaction for Rs. 1200/- has shown on dt. 12.12.2009, in this regard it has to bring in your kind notice that while I had use my ATM card at Citibank ATM, Rajnagar, Ghaziabad there was the currency in Rs. 100/- multiple was not available at the same moment so that transaction could not be made.

You are therefore you are requested to please look in to the matter and please arrange to rectify the same.
N Jun 2, 2011 by
User
shekarnee1  
 
Hi,

Good Morning! This is in regards to the salary account I have wiwth CitiBank as below. As I wanted to check the timings of one of the branches in Hyderabad (SP Road, Begumpet, Hyd-500003), I wanted to get to know the branches phone number. I found 6666 2484 number on the net and after going through the entire messages by dialing 1, 6 and other numbers from my phone, I finally could get hold of Ms. Glary (this is what she told her name was), after almost 20 mins or so.

First of all when I told her that when I took the option to find the location of the branch or any information of the branch, I had to take option 6 and then 2 and enter the pin code 500 003 and after going this procedure 3-4 times, each time I was getting a message stating that the pin code was wrong, this person didn't know seem to know how the customer care number works and asked as to how I went through this process. When I asked the phone number of this branch, she was reluctant to pass it to me stating that it is a rule of CitiBank not to provide phone numbers of branches. What kind of service is this I don't understand? Then she put me on hold for 3-4 mins stating that she would ask her manager to talk with me and eventually came back stating that all the managers are busy and said that one of them would give me a call and it is more than 1 hour that no one has called me.

Then she person asks my account number once again and asked for my date of birth and when I asked for the phone number of the branch she said she can't give it and when I asked her as to why she asked my DOB and other information, she disconnected the phone. I don't know as to what kind of Bank I am dealing with, it is my money that I have deposited and maintaining and when it comes to getting to know some information, why is the bank trying to make us follow their rules.

Anyways, I feel that this is total HARASSMENT/FRAUD/CHEAT from such a big bank like CITIBANK, trying to hide the phone numbers of the branches as I am not sure why don't like to pass the phone number. Also, as it is my salary account, I will be talking with my Finance People today and make sure that all the salary accounts of my compamy are withdrawn as the way they treated me is not acceptable. I may also go one way ahead of filing a fraud/harassment case against CITIBANK people for the kind of treatment they have given me.

Regards,
Chandrashekar Sethuraman
Voice: +91 90323 55696

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    Citibank - Citibank Fraud