[Resolved] Citibank — Credit Card Harrasment

anjum_kap

from Chandigarh, Chandigarh

Address:

Chandigarh, Chandigarh

I, Anjum Kapoor, R/o H.No. 1712, Sector - 34 D, Chandigarh owned Citi Bank Credit Card, credit card no. being "[protected]", but due to hopeless services I decided to pay-off complete dues and resign from the credit card membership.

Hence, as per the bank executive's statement, due amount as per June, 2007 statement was Rs. 26,126/= which I paid-off without any delay and hence, no due were pending. For same, please find attached the statement.

But even after clearance of dues, the bank has consistently been harrasing me for almost three years now and calling me on mobile phone and sending their executives at my home to harrass me unnecessarily. I have made several verbal and written requests to settle the account but no step has been taken for same.

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Aug 13, 2020

Complaint marked as Resolved

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pradip pal

from Hyderabad, Telangana

Citibank Credit Card — Harrasment

Dear All,

I would like to put your attention that the way citi bank behaving with their customers is very pathetic and unbearable. They are behaving like irrational executives. I was having a credit card from citibank 3years back. After I found I was in the defaulter's list they told me to pay back them in one time settlements. They send one agent named Raju, then he took all the settled amount in 5 installments and he told me that you are all clear. During that time I was working in a company. Due to some career problem I left the company and now pursuing my higher study. Now they are calling me back and telling me that you are still in the defaulters list and in your name one legal notice have been complained. I got surprised by their statement. I told them the details of my mode of repayment to them couple of years ago. But they are unwilling to accept that. Now I am in a different town. I do not have any receipts left over with me. Now I am studying in a institute where they called to our director and some of my friends and took my personal details. They are repeatedly calling me back and threatning me by phone. I am really scared and fade up with these things. I want to ask one thing why the hell they are calling me after 2 years of my settlement with them. I know that gobal recession is going on. They are in the verge of bankruptcy. If they are distributing credit without checking the credit rating points of the persons, they are not only accumulating their NPA but also they are ruining their brand value of their company. They are unable to understand how much they are indirectly loosing by harrasing one customer. One customer can spread the message against them through word of mouth to atleast 320 friends within no time, by this they are not only loosing 100 odd new customers, but also they are spending huge amount on recruiting those uneducated and unethical recovery agents. Instead of doing this I would like to suggest them to be strict on giving credit to new and old customer, otherwise they have to file for bankruptcy in near future.

Thanks for reading my experience with them

Pradip pal

PRASANTA KUMAR BISWAS

from Delhi, Delhi

Dear Sir,

I am Sri PRASANTA KUMAR BISWAS, S/o, LATE BISWANATH BISWAS at 5, Bijoy Nagar, P.O. Naihati, P.S. Jagaddal, Dist. North 24 Pgs. I have reaceived a massage your concerned throuth my Mobile No.[protected]. One person told me that my name already been issued a Credit Crad. But I still now that it has been not yet received today. (ARE YOU WORRIED ABOUT LOSSING YOUR CREDIT CARD IT BEING MISSUED? STAY PROTECED AGAINST LOST CARD LIABLITY.FOR DETAILS SMS X R PPI TO[protected]th MAY 2009 AT 21.00

RGDS
P.BISWAS