[Resolved]  Citibank Credit Card — Credit Card Frauds

Address:

Arunachal Pradesh

I have a Credit Card of Citibank since January 2008, which was issued to me when I was in Delhi. I have also the Internet and Telephone banking facility on this card. Now I am in Arunachal Pradesh since December 2009. Here I have joined NIC (Department of Information Technology, Ministry of Communication and IT, Govt. of India) as Scientific Officer. So I changed my personal details of credit card accordingly using Internet Banking.

All the transactions of Credit Card with Citibank was going well before 06 December 2010, but on this date when I logged in on my Credit Card Internet Banking account, I found an unbilled amount of Rs. 6250.00 as of “PERSONAL DRAFT CHARGE” . I also looked my Contact Details where I found Email-ID and Address was not belonging to me. Immediately I corrected my Contact Details and called the Citibank Customer Care. I asked about above mentioned unbilled amount, which transaction was actually not done by me. The Tele-Caller said that, amount for “PERSONAL DRAFT CHARGE” as of Rs. 6250.00 is the processing charge for issuing of draft for a loan. I was shocked to know the same and informed him/her that I have never raised any request for such loans. I also informed about the wrong Email-ID and Address which was not belonging to me. Then the Tele-Caller asked me about the leakage of my personal details, which I have never shared with anyone. After that the Tele-Caller blocked my Credit Card and suggested me to block my Internet Banking. I blocked my Internet Banking instantly. After 2 days later I got a call from investigation team from where I knew a loan of Rs. 2,50,000.00 (Two Lakhs Fifty Thousand) has been issued on behalf of my Credit Card. I strongly denied for that and later I informed this matter in local Police Station. The matter is still under the investigation of Citibank.

Now, I am undergoing a lot of mental harassments due to such a fraud instance with me. I have never requested to Citibank for any kind of loan and change of personal details.

So, please help me to resolve this issue.