[Resolved]  Citibank Debit Card — Misuse of debit card

Respected Sir,

I am Sundaralingam Srinivasan working as a s/w engineer . I have my salary account with Citibank . On 2-jan-2009 when I went to withdraw amount from the ATM, I learnt that some one made a transaction of INR 12, 000 on Jan1 at khargar atm(Mumbai). I made a complaint with Citibank’ customer care. The representative informed me that this transaction was done using the card ending with 4905. She also said that it was delivered to shivasankar during September. During September, I was deputed to my Chennai office.

It is true that couple of months back through citibank’ portal I placed a request for an add on card. I have neither received any communication about the add on card or the card till date. I am really surprised as to how citi bank can deliver the debit card and its pin to anybody other than the intended person without any authorization letter. Normally when the intended person is not available in office, they are supposed to take back the card and intimate the person through phone. How come they miss out this?

I want my money back and its really frustrating to being my new year like this; ).I made a compliant regarding misuse of my ATM debit card on jan2. Almost 25 days are gone now, till now I haven’t got any positive response about my money of Rs12000 from Citibank. I gave enough time for their enquiry. So I have decided to log a compliant in Consumer forum.Please help me to get back my money.