Citibank — Excessive auto payment taken from Bank Account

Address:

Gurgaon, Haryana

Instead of withdrawing minimum payment from my savings account as authorized for my CC payment, Citibank credit card division withdrew all available funds in my savings account without any prior notification. This led to my other issued checks on the verge of bouncing. My CC account was in good standing and no payment was ever missed or delayed as I had standing instructions. I was out of the Country travelling and saw a zero balance note on my savings bank account and that is when I called Citibank but three associates hung up on me – Pradeep Bora, Gaurav Kansal and a supposedly Sr. officer John from Chennai.

This is extremely frustrating and pathetic state of service and fooling of customers. This is misuse of consumer authorizations and Citibank should be sued for such practices.

KRITEE SACHDEVA