[Resolved]  Citibank — Pathetic service

Address:

Hyderabad, Andhra Pradesh

Deall All,

I am writing this to complain about the services rendered by CITI bank which are unsatisfactory.

(1) Insurance Policy: I had opted insurance policy (BALIC) at the time of opening salary saving bank account. The bank representative informed that any query pertaining to policy would be handled by CITI bank. I didn’t get premium receipt and policy document and asked CITI bank to provide the same. They informed me to contact Bajaj Alliance help desk. I decided to cancel the policy and send a cancellation application on 25th or 26th January but policy is not closed yet. Please do the same and refund the money.

(2) Lost Debit Card: At the time of opening the salary bank account, bank representative gave me a pre-activated ATM debit card and cheque book
i. Debit card # [protected]

But I requested for another debit card i.e. MTV debit card. The same was delivered to the office mailing address. Please note that bank representative filled out the bank office address on the account opening form.
ii. Debit card # [protected]

I lost this debit card and requested the customer care to block the same and re-issue to same to my office mailing address. The bank representative confirmed my address and I found that the PIN code mentioned in my address was wrong i.e. 500019 instead of 500032. However customer care representative confirmed that the debit card would be delivered in 4 business day to the mailing address and I can update the PIN code visiting the CITI bank. I have received new ATM PIN for the new debit card but haven’t received the debit card yet. I got call on 4-Feb-2011, the guy told me that he was calling from third party agency working on behalf of CITI bank and informed me the debit card won’t be delivered as the PIN Code mentioned is wrong.

I got the 2nd Debit card along with ATM PIN and I also got the ATM PIN for the new debit card however in order to get the new debit card you want me to update PIN code visiting your one n only branch in Hyderabad. What a pathetic service!
(3) Internet Banking: I was able to do Internet banking using 16 digit debit card and IPIN. After blocking the debit card, I am not able to use the net banking service. Is there any other option? If there is not any option, it means I am dependent on ATM debit card and your one n only branch in the city. You may be the international bank but you should learn from the Indian bank. I was using HDFC net banking where net banking is not dependent on Debit card.
(4) Customer care: I failed to connect customer care many times even after providing bank account/ debit card number. Poor IVRS!

Expedited resolution appreciated.



Regards,
Kalpesh Patel
M: 91-[protected]
Email: [protected]@gmail.com
CITI Bank A/c # [protected]