[Resolved] Citibank — Credit Card Application

indrajoy

Address:

Mumbai City, Maharashtra

I applied for a Citibank Card along with all my details and that too at the request of one of their customer service executive. But without even giving me proper details of the application form approval process, they rejected it saying
" We have reviewed your application and the annexures provided. We regret to inform you that we are currently unable to approve your application for a Citibank Card, as the particulars provided by you do not meet our internal policy guidelines."

The same has happened not once but twice. The recent application form no was [protected].

I gave my id proof (PAN Card), company id proof, registered rent agreement, even bank account statement.
Still it was rejected. This is not fair as I give my whole details to bank, and I am not even issued the card. My information can be misused and can be illegally reported.

Either all my documents should be returned or the card be issued.

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Citibank reviews

View all 1860 Citibank Reviews

Comments

Mohit2431

from Bengaluru, Karnataka

Hello Everyone,

My friend told me open your account in citi bank, I submit my all the proof as per the bank.But when I applied credit card for citi bank and it happen with me three times, and i call the customer care for this issue they guys told me, you have to wait for 6 months because our internal policy criteria changed.

I suggest to everyone never open account in this CitiBank.

Thanks & Regards
Mohit

slamdunk_321

from Thiruvananthapuram, Kerala

I faced the same issue. Poor response from customer service. They do not even know what the internal policy guidelines are. The Citibank people call us and ask to apply, take all the details, call and confirm the details and then reject. Very poor and disappointing service.

Shamaraya4

from Mumbai, Maharashtra

Dear Sir,
I made online reservation of 2 Railway Tickets on 2nd May, 2012 on IRCTC. However, before completion of the online reservation booking I have received a message from Citibank informing me that an amount of Rs.1235.00 wrongly debited to my Citibank Credit Card No.[protected] for the tickets booked.
Since the online reservation was not made, the amount debited to my above Credit Card on 2nd May, 2012 may please be withdrawn under advice to me.
Thanking you.
S.M.Shetty.

jingizoo

from Pune, Maharashtra

Same happened with me :BS citi card
We regret our inability to process your credit card application as it does not fulfill our internal policy criteria.

Mpra

from Bengaluru, Karnataka

Same happened with me when I applied credit card for citi bank and it happen twice.
They texted we regret our inability to process your credit card application as it does not fulfill our internal policy criteria

jandas

I had applied for a credit card and Citibank people had come and taken my documents including original payslips which the Rep had told will be returned to me after credit card is processed.
After 14 days of no information when I called they coolly told my application was rejected for no specific reason and they have destroyed all my documents.

OUTRAGEOUS!!

I am seriously considering putting a consumer suit against them

kravi70

from Srinagar, Jammu and Kashmir

claiming of PF amount

i worked in citi financial at hyderabad from 2008 to 2010 want to claim my PF amount, unable to trace any citi HR for the process nither there is any banch at hyderabad, Kindly help Ravi [protected]