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Citibank Recovery Agent - credit card recovery agent

 
6 Reviews
User
  Oindrilla Chaudhuri
hi,
my name is Oindrilla Chaudhuri, my dob is 06/12/80 and i had a citibank shoppers stop credit card back in 2006.The credit limit was Rs100000.
The problem is i was unable to pay off the entire account balance and so had decided to setlle the outstanding amount in Emi mode of payment.The recovery agent, her name is Prachi and she works under Ravi Shrivastav and they are based in delhi.The lady Prachi abuses me left, right and center and has been bothering my parents and my husband.she atleast calls me every day for about 100 times.I do understand i had not made the payment for past 2 months but does that mean she will make my survival difficult...she has gone to the extent of telling me kill yourself and then pay the money.it has traumatised me and my family.i have already made a payment of Rs 40, 000.
Please help as i am ready to pay, though i have spoken to a manager in citibank customer service but i am sure they are of no news.i would really want your dept to look into the matter before its too late, i am scared she might just kill me, i am in tears.
Complaint comments 5 Comments     Updated:
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A
User
anil  
 
Agents keep on threating the poor customers. They can go to any extent but can NOT do physical harassment or take legal action against you. Just tell them you are going to invovle media... take the girl's real name, Employee ID, Manager's details and call NDTV, Aajtak. Record the phone calls whenevr they call. I have gone through the same and can feel the pain very well.
You should not pay a single penny as they are being so rude, abusive and unprofessional.
Next time if you get a call ...take down their office details and tell them you are going to involve media.
 
hi,
My name is Subhash goel, i have never applied for a citibank credit card or if i have ever applied but never issued by the bank.A month ago i got a letter stating that i have pending dues and that was over a lakh but that time i didnt give it much importance but now they are calling my relatives and family and threatening them to kill, i have written a mail to there manager and awaiting the reply, i wonder if i can take some more corrective measures
 
I am facing the similar situation with Citi bank credit card. I used an amount of 34, 000 and currently not in situation to pay back. The recovery agent keeps on threatning me. I am receiving almost 20 calls per day. More over, the amount has now increased to approx 1, 000, 00 RS. This is really mental torture. Although I confirmed them that I will start paying back once my payment for other personal loans gets completed in december 2009, but they are behind my life.
Can any one please suggest if there is any legal way to get some time regarding the payments? I will be paying back but only after my other loans get cleared. I would really appriciate the suggestions. Thanks!
A
User
NO NAME  
 
I DONT FACE THE SAME PROBLEM BECAUSE I MOVED AND CHANGED MY CELL NOT .YOU NEED TO BE SMARTER THAN THE RECOVERY AGENTS.THESE IDOTS ARE ALSO HUMAN BEINGS REMEMBER .
 
one of the credit card recovery agent is repeatedly calling my parents and the visit them frequently and now i do not live with my parents, i have shifted to another city.can they force my parents to get my contact no. and my address?and can they harress my parents? please help...

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    Citibank Recovery Agent - credit card recovery agent