[Resolved]  Citibank, Wealth Managers — Complaint against Citibank Wealth Managers

Even the ombudsman of Citibank is of no use, I wrote a mail (see below) 10 days back and still haven't received a response.
I am sending this email to this email address though I am sure nothing is going to happen.
I am fed up completely with Citibanks services, only reason why I am still with Citibank is because my company has salary account here, never again am I going to get associated with Citibank.

--Ashutosh Bhatnagar

Ashutosh Bhatnagar <[protected]@yahoo.com> wrote:
Date: Fri, 25 Apr 2008 04:59:05 -0700 (PDT)
From: Ashutosh Bhatnagar <[protected]@yahoo.com>
Subject: Complaint against Citibank Wealth Managers
To: Julio.[protected]@citi.com


Hello Mr Ribeiro,

I have a complaint against the Citibank Wealth Managers Ms. Mrudula
Dambre and Mr. Nitin Jain from the Pune branch.

I will give you a detail about the incident.

Mrudula along with one of her supervisor had contacted me in Nov'07
and scheduled a meeting. She showed me a plan of Birla Sunlife and asked
me to sign some documents and said these documents wont be used till
the time I give a consent that I am fine with this policy. I had
specifically told her and her supervisor that I need to discuss this with my
wife and only then will I say 'yes' or 'no' till that time please do
not proceed with this and she had re-assured me that nothing would be
done without my consent and she said that she is getting them signed so
that in case if I decide to say yes she can quickly submit these
documents and she wont have to come back again to me to get them signed.
After that she never contacted me and I left for Delhi in last week
of November and on 1st December I received an SMS from Birla Sunlife
"Thanks for registering into the policy and the policy documents have been
mailed to my address", by the time I came back from Delhi it was
already 2nd week of December, I called up Mrudula (without even opening the
policy documents) and asked her to come and meet me, she kept on
postponing the meeting and she finally came on 20th December, I asked her why
she had enrolled me into the policy and she gave me reasoning that
there was some law coming into effect because of which the interest which
I will earn on this policy that would get taxed so she enrolled me
before the law came into effect (I am not sure if that is true or not),
anyways I specifically told her that this policy does not meet my
requirements and I would not be interested in this, she said she will take care
of this and left.
I didnot hear from her for 2-3 days and then I called her and then
she said that I will have to go to Birla Sunlife and get the policy
cancelled, I controlled my anger at that time because she had done nothing
and she could have told this to me last time also. I went to Birla
sunlife to close my policy and there I came to know that Citibank has not
contacted them about closure of the policy and that I'll have to pay the
whole sum of Rs1, 20, 000/- because the freelook period of 15days had
expired. I called up Mrudula and to my surprise she tells me the same
thing which the Birla Sunlife people are telling me and she never
mentioned about freelook period or anything of that sort before this.
I spoke with Mrudula and tried to reason out with her but it was like
banging my head on wall, she stopped responding to my communications
and finally I somehow I got to speak to her supervisor Nitin Jain who
was as useless as her and in the end Nitin asked me what I want, I told
him, I wanted the policy closed and all the charges to my credit card
reversed, he said he will work on it, this was in January 2008.
From January to April I have sent numerous emails and made phone
calls asking them to update me of the progress and they never do (they have
stopped responding). Yesterday (24th April 2008), birla sunlife
withdrew Rs70000/-, I was still under the impression that something might
happen, but now I am sure I have been conned by Citibank. I have made it
very clear to citibank that I wont be paying anything to Birla Sunlife
or to Citibank Credit Card and come what may I stand by my decision.

I have emails which I have sent to Mrudula and Nitin but have not
received responses, if required I can produce those emails.

Mr. Ribeiro, please help me to get this issue closed and all the
charges reversed.

Please let me know if I need to provide any more information.

Regards,
Ashutosh Bhatnagar