[Resolved] Cleartrip — Refund not deposited by Travel agent | |||
Its almost more than 2 months now i am waiting for my refund for the ticket booked through Cleartrip. Inspite of calling number of times to the service desk, neither did i get assurance from their team on the refund status and amount nor i was happy with the service. The status is the same today as it was 2 months back. As i had purchased this ticket through credit card, the payment was due on 4th of September. I did not get the payment deposited of Rs 5000 now. The following is the reply that i get everytime i try to contact them through call or by email. Please see attached email for details Thank you for acknowledging our mail. We understand your concern and regret the inconvenience caused to you. We would like to inform you that we have already forwarded the request for your refund to the Airlines,we would also not be able to commit on the refund amount as the exact amount is decided by the Airlines after deduction of their required charges. We will update you with all the information, once they provide us all the details. If you have any querry you can call us on +[protected]standard STD / local charges apply). For further assistance, please write to us at [protected]@cleartrip.com. Our operational hours are from 7:30 am to 9:30 pm IST. Thank you for choosing Cleartrip. Regards, Customer Service Executive Cleartrip Customer Care www.cleartrip.com Let me know how i do i need to proceed on this. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
3 Comments | |||
Comments
Please read my this comment "I did not get the payment deposited of Rs 5000 now." as " I did not get the payment by 4th September and i was charged an interest of rs 5000 by credit card orga.
Reply
Hi,
I have communicated Cleartrip people and got confirmed before cancellation of my flight ticket.Later i received mail & message about confirmation of refund amount with in 5-7 days but saying NO REFUND due to Airlines disciplines.
I had cancelled ticket before 58 Hrs.As per the policy before 48 hrs it may not.Can you please guide and do the needful.
Thanks & Regards
Sreenivas
I have communicated Cleartrip people and got confirmed before cancellation of my flight ticket.Later i received mail & message about confirmation of refund amount with in 5-7 days but saying NO REFUND due to Airlines disciplines.
I had cancelled ticket before 58 Hrs.As per the policy before 48 hrs it may not.Can you please guide and do the needful.
Thanks & Regards
Sreenivas
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