[Resolved] Cleartrip Pvt. Ltd. — Charge More than that is specified on the tickets

deepswati

from Delhi, Delhi

Address:	DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E) Mumbai - 400011, Gurgaon, Haryana
Website:	www.cleartrip.com/

Hi, I have booked a Indigo flight ticket of round trip from New Delhi to Srinagar through Clear trip (TRIP Id:- [protected]). They have charged me 24072/- ( Out of which 23,172 was airlines fight fare and 900/- is clear trip charge). I have also confirmed it from Indigo that they got 23172/- out of 24072. But when I got the tickets total charge mention was 23621/-. I have called the Cleartrip customer care a lot of times but no one is ready to give a proper answers. Some times they says that you got the 450/- discount on your tickets, but when i ask them to return back me the discounted money. Every times they says our seniors called you back and if they says we will returned you your 450/-. But i never got a call from their end till now. Please resolve it ASAP.

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Aug 14, 2020

Complaint marked as Resolved

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CC Consumers

Varada Mahekar replied:
Hi,

Thank you for writing to us regarding refund request for your flight reservation under Trip ID [protected].

We understand your concern and apologize for the inconvenience caused to you.

We wish to inform you that refund for the amount of Rs. 451/- has been processed from our end on 19th July 2013.

Please note that refund will be processed within 5-7 working days to the same account used while making the payment, depending on your issuing bank.

If you require any further assistance please write to us at [protected]@cleartrip.com.

Thank you for choosing Cleartrip for your travel needs.

Regards,

Varada Mahekar
Customer Care Executive
E Care Team
www.cleartrip.com